Fit, Shrink oversized pages, and Actual size options not working

[chase36528326tedl]

hello i have a user that is trying to print an information packet and the bottoms and sides are getting cut off.  We have already tried Fit, Shrink, and Actual Size options but it will not fit onto the page. the only way to get them to fit is trial and error with the size % until it fits. if forgotten to change this wastest hundreds of pages.  User states the options used to work when using Acrobat 11 but no longer work on the latest update.

[Brycesteiner]

Have you confirmed that the page size that Acrobat thinks it is printing to is the size you are actually printing to (page setup button in print dialog box)? This would easily cause that problem.

[chase36528326tedl]

yes i checked both the settings and the printer and confirmed they are printing the same size