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Buenas tardes.
Alguien me prodría decir porque me pasa lo que swe ve en el vídeo?
Me da saltos la página cuando intento rellenar un PDF creado por mi.
Utilizo Mac Studio 2022 con M1 (por si tiene algo que ver)
Gracias de antemano
Un saludo
Miguel
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Hi @Mikel74182
We are sorry to hear that.
Is this an issue with a particular PDF file or all the PDFs? Please try with a different PDF form and check.
Also, make sure you have the recent version 22.3.20281 (Mac) of Acrobat DC. Go to Help > Check for updates and reboot the computer
Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...
You may also try to create a new test user profile with full admin rights or enable the root account in MAC and try using the application there and check.
Regards
Amal
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Hola de nuevo Amal
He observado que me sucede únicamente en el Mac Studio con M1, en el otro equipo que tengo con el chip Intel no me pasa. Por si os sirve de algo esta información.
Gracias
Un saludo
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Hi there
We are sorry to hear that. As described, the issue is only with Mac M1 processor; please collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and share them via the document cloud link https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html for further investigation.
Regards
Amal
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Buenos días Amal
Ya he realizado los pasos que me indicas.
Muchas gracias.
Espero alguna solución pronto.
Un saludo
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Hi @Mikel74182
Would you mind sharing the logs as described earlier so that we can isolate the issue for the fix.
Regards
Amal
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Buenos días Amal
Si, por supuesto, pero no me deja subir el archivo .zxp por aquí.
Cómo te lo hago llegar?
Un saludo
Gracias
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Hi @Mikel74182
You may upload the log file to the document cloud or any cloud storage, create the link and share that link with us.
https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html
Regards
Amal
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Hola Amal
Cómo no se me ha ocurrido antes? 🤦🏻:male_sign:😅 Que lento he estado.
http://gofile.me/59ibV/yNEaTapHS
Aquí lo tienes
Gracias
Un saludo
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Hi @Mikel74182
Thanks for sharing the logs, give us some time to get these reviewed by our development team. We will share the update soon.
Regards
Amal
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Hi @Mikel74182
Also, please share the original source file of the form and the video recording of the steps you are doing to create the PDF form from the source file.
~Amal
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Hi @Mikel74182
Thanks for sharing the required files. The issue is been reported to our engineering team and is being worked upon.
The fix will be available in the future updates.
Thanks for your time, patience and cooperation so far.
Regards
Amal
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Buenos días Amal
Gracias a vosotros por la atención recibida.
Siempre un placer
Un saludo
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Buenos días Amal
Me pongo en contacto de nuevo contigo para comentarte que he probado con Acrobat Reader y ese problema no lo tengo.
Lo digo por si os sirve de algo esta información.
Un saludo
Miguel
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Hi @Mikel74182
Thanks for sharing the information, will share it with the development team.
Regards
Amal