Font changes when I create PDF from Word

[rubir47570777]

Hi,

When I create a PDF document from word, the font Times New Roman is getting changed to Times Roman.

Here I use the Acrobat Pro Dc for my conversion of word to PDF.

I found a similar blog Times New Roman in Word documents changes to TimesNewRomanPSMT in PDF documents (Create PDF)  explaining the problem.

Is there any solution to overcome this problem?

Can someone please help?

[Dov Isaacs]

Exactly how did you create the PDF?

If you simply used the Microsoft Save as and selected the file type as PDF, I could readily understand this problem happening even if you have Acrobat installed. (That PDF production method does not use any Adobe facility as opposed to the Save as Adobe PDF menu item!)

Otherwise, if you could post the sample PDF file showing this problem along with the corresponding Word file, we might better be able to assist you.

[Melissa5F9F]

Hi Dov,

I attached test files I created. I saved the file as a word document (.docx) first. Then I clicked on my Adobe Ribbon and Selected “Create PDF”. I created test files to upload but I don't see the option to add anything but video, pictures, links, or code.

Thanks!

[ZBalling]

This is a problem on your PC. I just tried it, Calibri correctly inserted itself. I will also point out that in both cases Calibri is emebedged, but in you case it is not applied. Strange.

[Dov Isaacs]

OK. I downloaded both files.

I opened your Word document in the latest version of Microsoft Word on Windows and used the Save as Adobe PDF function (the same as you would get from the ribbon). The resultant PDF file had no problems whatsoever.

The PDF file you provided actually does have the Calibri font embedded and interestingly enough, using Acrobat Pro DC Preflight, there is nothing technically wrong with the PDF file, but obviously the PDF being created isn't the same as what we get. Looking “underneath the covers” it looks like a totally different means of PDF generation.

EXACTLY what version of Acrobat are you using? It appears to not be the latest update.

FURTHERMORE, what version of Microsoft Word are you using? You mentioned running Microsoft 2010. Hopefully you don't mean Office 2010? Although Microsoft official support for Office 2010 will end at the end of October 2020 in terms of security issues, there have been many bug fixes in Word in the 2013, 2016, and the 2019 versions of Office. Much of what is generated for PDF actually comes directly from EMF generated by Word and passed to Acrobat's PDFMaker. You may have stumbled on a bug in Office 2010.

Have you seen similar problems using other fonts?

[giangpt_ieu]

Hi Dov,

I've read through all your instructions so far and thank you for helping us.

My problem is exactly the same. I use Verlag font in Word 365 and macro to make cross referencing maroon color. I then convert the Word file to Adobe using 4 options:

1) Save a copy, choose pdf and online distribution. The cross reference to Figure 1 works. But Verlag font changes to Calibri. The macro doesn't run. See the file "test convert word to adobe.pdf"

2) Print as pdf. Verlag font keeps unchanged. But the cross reference to Figure 1 doesn't work. Neither does the macro. See the file "test convert word to adobe 2.pdf"

3) Print as Adobe pdf. The same as 2)

4) Go to Acrobat tab, create pdf. The same as 1)

Please find attached the Word file and two pdf for your consideration, and looking forward to your advice.

Thank you.

[Julie Anne5EB0]

None of these options worked for me. I finally chose the "Print" option and then "Print as PDF" in the lower left hand corner and that did it. 

[Ellen Justine5FCA]

Same here! Thanks for posting this suggestion. Going through Print in order to see/save the PDF maintained both fonts and hyperlinks on my Mac. 

[sharonie2]

This didnt work for me - I still get strange fonts in PDF. Any other suggestions?

[Ellen Justine5FCA]

Do you have font embedding turned on? You can do so in Preferences-->Save-->Embed fonts in the file

[sharonie2]

I did try that thank you but it did not seem to make a difference.

I'm not sure what is going on, it used to work fine, I didnt change anything and suddenly the font in PDF looks completely different.

[rebeccas49869107]

I had the same issue, and even when I ticked the box for to embed the font it kept happening. (not sure if it was because of my new Macbook Pro.   I then tried ticking "Best for Printing" and this seemed to keep the font the same!

[defaultt69oovlwkdfm]

Sir, i am experincing problem while converting ms access report as PDF font keeps on changing.

[sharonie2]

This issue is not resolved!

I cant find where or how to embed fonts.

I tried every solution here and still have a problem.

I have no Acrobat Ribbon - I don't subscribe to Acrobat - I don't need it, but occasionally I need to save a word doc as a pdf.

It used to be easy to do this without any odd changing fonts. Was this made more difficult to try to force people to buy Acrobat? 

Are there any other ways to save a file in a format that does the same as Acrobat?

[Test Screen Name]

sharonie2, you seem to be complaining about Adobe's software when you aren't using any! Let's take your points.

- "I have no Acrobat Ribbon,  I don't subscribe to Acrobat". That makes sense.

- "occasionally I need to save a word doc as a pdf." That's fine. When you do this, you are using Microsoft Word and Microsoft's PDF Maker. No connection to Acrobat, no connection to Adobe. 

- "It used to be easy to do this without any odd changing fonts. " Perhaps Microsoft changed something.

"Was this made more difficult to try to force people to buy Acrobat? "  It's hard to imagine Microsoft would have done anything to force people to buy someone else's software.

It's clear though that if Word isn't doing what it should, you may be best served by posting in a Microsoft forum.

[sharonie2]

Funny enough, I just did.

Word support suggest I get help from Adobe and now Adobe suggest I get support from Word.

Typical passing the buck!

[Test Screen Name]

To be clear, this isn't Adobe support. You can't talk to Adobe support because you aren't paying for an Adobe product.

[sharonie2]

Thanks so much for your useful advice.