Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


font color lightens after signed with Adobesign

New Here ,
Sep 07, 2021 Sep 07, 2021

Copy link to clipboard

Copied

When I sent documents for signature by Adobe sign, they come back signed and the font color is normal (default black) on the signature part but the rest of the document is extremely light/faint and even lighter when it is printed. Is this due to a default setting I may have in place or how to correct this?

TOPICS
Edit and convert PDFs, How to, PDF forms, Scan documents and OCR, Security digital signatures and esignatures

Views

29

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 08, 2021 Sep 08, 2021

Copy link to clipboard

Copied

Hi Victoria

 

Hope you are doing well and sorry for the trouble. As described the signed pdf returns with light/faint text and it becomes even lighter on printing.

 

Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If its an issue with a specific file, please share the file with us for checking at our end.

 

What is the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version installed. Go to Help > Check for Updates and reboot the computer.

 

Also try to repair the installation from the help menu (Windows Only) and reboot the computer.

 

You may also try to turn off the protected mode for testing (Win Only) Go to Edit > Preferences > Enhanced Security > Uncheck 'Enable protected mode at startup' Turn off the protected  mode and uncheck enhanced security > Click OK and reboot the computer 

Note: Please turn on the security after testing to avoid any security risk

 

Also try to reset the Acrobat preferences as described in the help page https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

 

You may also try to create a new test user profile with full admin rights or enable the root account in Mac and try using the application there and check.

 

Regards

Amal 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 08, 2021 Sep 08, 2021

Copy link to clipboard

Copied

Hello- please see my comments below in red:

 

 

Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If its an issue with a specific file, please share the file with us for checking at our end. It happens to all PDF files

 

What is the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version installed. Go to Help > Check for Updates and reboot the computer. I am currently up to date (21.005.20060)

 

I have tried the remaining options you gave me an I am still getting the same results. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 09, 2021 Sep 09, 2021

Copy link to clipboard

Copied

LATEST

Hi there

 

We are sorry to hear that the issue still exists.

 

Please share a sample video of the issue and a sample PDF file so that we can try to reproduce it at our end. https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

 

Regards

Amal

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines