Font embedding error

[BOUCLAIR_SUPPORT]

Hi.

     I'm having an issue with Acrobat DC. A lot of people are working on a pdf document with a specific font. On one station only, I get the error " The fondt could not be embedded because the font stored on the page and the system font are encoded differently and the encodings could not be resolved".

     I already tried to reinstall the font.

     I repaired the acrobat installation.

     The issue persists on this computer only.

     Hope you guys can help me out.

          Thanks in advance

[Dov Isaacs · Accepted solution]

Two considerations:

(1)     There is a distinct possibility that your systems have different versions of the same font and that the system having difficulties has a significantly different version of the font than the one initially used to create the PDF file. For example, there are a number of different versions of Arial on different versions of Windows. And for Windows systems fonts, even if you copy the version of such a font to the system with the issues (possibly running a different version of Windows), it is possible that Windows will silently restore the font to its original version. MacOS has had similar issues.

(2)     When you say that “a lot of people are working on a pdf document with a specific font” it appears that you are really trying to do things with PDF and Acrobat that PDF wasn't designed for. PDF is primarily a “final form file format” and not a document format such as you would use in an Office document (Word, Excel, PowerPoint) or layout / graphic arts program (Illustrator, InDesign, etc.) Acrobat provides some fairly elementary text touch-up capabilities and minor graphics manipulation and fixup, but not for extensive editing. The more you muck around with trying to “edit” a PDF file, especially text, the more likely you will run into this and similar issues.

          - Dov

[Miatyank]

You did not gave any solution, and I get this message on acrobat pro. So it is good to explain why something doesn't work, but people coming here for solutions. I though everyone know this.

[Abambo]

You did not gave any solution, and I get this message on acrobat pro. So it is good to explain why something doesn't work, but people coming here for solutions. I though everyone know this.

By @Miatyank

You are answereing in 2024 on a 2017 thread that has a correct answer from Dov, who in 2021 left the company. 

Well, Dov explained why the issue may happen. And basically, he is saying that there is no solution to this issue. Especially if the issue is (1), because that is the OS and nothing that Adobe controls.

[Ginger35536428gd7s]

@Dove Isaacs, I'm having the same issue. Will you please provide the solution.

Thanks, Ginger

[Abambo]

@Dove Isaacs, I'm having the same issue. Will you please provide the solution.

Thanks, Ginger

By @Ginger35536428gd7s

No @Ginger35536428gd7s, because DOV Isaacs has left the company in 2021. BTW, he told you that the solution is not to mess with PDF files, even if you want to do that. When it works, it works. But the issue may be (1) the OS, or (2) someone who did blow-up the PDF files behond repair.

[disconnected_TOC32]

My team is facing this same issue with Times New Roman. We have a large number of files facing this issue on Adobe products on some instances. Can you please provide a solution to this?

[Abambo]

Idem: https://helpx.adobe.com/acrobat/kb/error--when-you-create-a-postscript-file-you-must-rely-on-system....

[lkhemani]

I'm having the same issue with Arial font. PLEASE provide the solution. This answer is not an answer. While it is great to know why it's happening, it is very frustrating to see that you actually know the cause and provided no solution. 🙂

thanks in advance for your help!

[Abambo]

I'm having the same issue with Arial font. PLEASE provide the solution. This answer is not an answer. While it is great to know why it's happening, it is very frustrating to see that you actually know the cause and provided no solution. 🙂

thanks in advance for your help!

By @lkhemani

a) @Dov Isaacs left the company in 2021, so he won't help you solving the issue.

b) Dov says that it may have two causes for this to happen, and both causes are outside of Adobe's control:

1.  The OS is exchanging/changing fonts from time to time, and the font used to create the file is no more available on the system.
2. Someone was fumbling around in the file and triggered the problem. Even if it is possible to edit various PDF files, this is not the preferred procedure. Since the document can also be created with a variety of tools, and Adobe does not control them all, there is a high probability that something will go wrong here. Sometimes you know why something could happen, but there is no solution to it. Then you have to go other ways, e.g. change the source file.