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Fonts Not Loading for Bates Stamping

Community Beginner ,
Aug 23, 2022 Aug 23, 2022

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Trying to Bates stamp some docs, but the only font option in the Bates window is "Symbol."  Accordingly, it seems like the fonts aren't loading.  No idea how to fix.  Suggestions?

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Create PDFs , Edit and convert PDFs

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Community Expert ,
Aug 23, 2022 Aug 23, 2022

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Does this issue present itself with any PDF file, or just one in particular?  The more you can tell us, the better shot we have of troubleshooting.

My best,

Dave

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Community Beginner ,
Aug 23, 2022 Aug 23, 2022

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Appears to be happening with all PDF files.

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Community Expert ,
Aug 23, 2022 Aug 23, 2022

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I'd ensure I have the latest version of the program.  If not, check for updates under the Help menu.  If that does not do the trick, I'd run a Repair Installation from the Help menu.

Keep us posted!

Dave

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Community Beginner ,
Aug 24, 2022 Aug 24, 2022

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I use this tool frequently and am having the same issue with all pdfs across all of my computers. 

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Community Beginner ,
Aug 24, 2022 Aug 24, 2022

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Good to know I am not alone. My software is up to date, so I’m not sure what the issue is. Adobe Gods … save us!

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Community Beginner ,
Aug 24, 2022 Aug 24, 2022

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I am having the same issue. 

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Community Expert ,
Aug 24, 2022 Aug 24, 2022

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From your screenshot, it appears that you are using a Mac.  Wondering if the original post was on Mac as well.  I run Windows, and all system fonts load and are available for Bates, header, footer, etc.

Dave

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Community Expert ,
Aug 24, 2022 Aug 24, 2022

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Maybe post both OS version and Acrobat version numbers.  We may have a commonality between you two.

Dave

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Community Beginner ,
Aug 30, 2022 Aug 30, 2022

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Just checked today and this tool still is not working.

 

Adobe version = 2022.002.20191

OS version = 12.5.1

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Community Beginner ,
Aug 30, 2022 Aug 30, 2022

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I tried that handy trick where you restart your computer and now everything is working correctly. 👍

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Community Expert ,
Oct 07, 2022 Oct 07, 2022

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Restart works once then the issue is coming back. Looking at other posts this seems to be a larger issue.

In each instance the only font available is Symbol.

https://community.adobe.com/t5/acrobat-discussions/font-problem-in-watermark/m-p/13136482

https://community.adobe.com/t5/acrobat-discussions/quot-add-text-comment-quot-only-allows-font-of-sy...

 

Adobe Community Expert/Adobe Certified Instructor>Kevin Stohlmeyer<br />Adobe Community Expert/Adobe Certified Instructor

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Community Expert ,
Oct 07, 2022 Oct 07, 2022

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@AkanchhaS Can you take a look at this? Seems to be a bigger issue - we are having it with several users internally.

Adobe Community Expert/Adobe Certified Instructor>Kevin Stohlmeyer<br />Adobe Community Expert/Adobe Certified Instructor

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Adobe Employee ,
Oct 07, 2022 Oct 07, 2022

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Hi everyone, @kevin stohlmeyer 

 

Can you please share a sample file with us to further investigate the issue? Also, share the following details:

1- Current version of Acrobat

2- Exact version of OS

3- System logs:

Mac and Windows: the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html 

Only Windows: Procmon Logs-

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html 

 

Thanks,

Akanchha

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Community Expert ,
Oct 07, 2022 Oct 07, 2022

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Sent you a PM. Thanks

Adobe Community Expert/Adobe Certified Instructor>Kevin Stohlmeyer<br />Adobe Community Expert/Adobe Certified Instructor

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Adobe Employee ,
Oct 12, 2022 Oct 12, 2022

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Hello everyone,

 

While we are further investigating this and discussing it with our product team, you may please install the latest patch released for Oct 2022.

Go to Acrobat> Help > Check for updates and reboot the computer once (you must save all the work before restarting)

To download the patch manually, more information about this release is here: Release Notes | Adobe Acrobat, Reader

 

Thanks,

Akanchha 

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