Fonts Not Loading for Bates Stamping

Community Beginner ,
Aug 23, 2022 Aug 23, 2022

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Trying to Bates stamp some docs, but the only font option in the Bates window is "Symbol."  Accordingly, it seems like the fonts aren't loading.  No idea how to fix.  Suggestions?

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Create PDFs , Edit and convert PDFs

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Community Expert ,
Aug 23, 2022 Aug 23, 2022

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Does this issue present itself with any PDF file, or just one in particular?  The more you can tell us, the better shot we have of troubleshooting.

My best,

Dave

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Community Beginner ,
Aug 23, 2022 Aug 23, 2022

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Appears to be happening with all PDF files.

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Community Expert ,
Aug 23, 2022 Aug 23, 2022

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I'd ensure I have the latest version of the program.  If not, check for updates under the Help menu.  If that does not do the trick, I'd run a Repair Installation from the Help menu.

Keep us posted!

Dave

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Community Beginner ,
Aug 24, 2022 Aug 24, 2022

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I use this tool frequently and am having the same issue with all pdfs across all of my computers. 

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Community Beginner ,
Aug 24, 2022 Aug 24, 2022

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Good to know I am not alone. My software is up to date, so I’m not sure what the issue is. Adobe Gods … save us!

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Community Beginner ,
Aug 24, 2022 Aug 24, 2022

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I am having the same issue. 

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Community Expert ,
Aug 24, 2022 Aug 24, 2022

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From your screenshot, it appears that you are using a Mac.  Wondering if the original post was on Mac as well.  I run Windows, and all system fonts load and are available for Bates, header, footer, etc.

Dave

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Community Expert ,
Aug 24, 2022 Aug 24, 2022

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Maybe post both OS version and Acrobat version numbers.  We may have a commonality between you two.

Dave

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Community Beginner ,
Aug 30, 2022 Aug 30, 2022

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Just checked today and this tool still is not working.

 

Adobe version = 2022.002.20191

OS version = 12.5.1

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Community Beginner ,
Aug 30, 2022 Aug 30, 2022

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I tried that handy trick where you restart your computer and now everything is working correctly. 👍

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