Force updates on Acrobat Reader DC?

[devon_62]

Hey Everyone,

In my work environment we currently have 1500 installs of Acrobat Reader DC that are out of date. I have been researching a way to try and get these up to date since their version has a security vulnerability. I've been looking for some form of registry edit that could force all of these to get up to date, I am finding that it seems like they're not up to date because adobe was never launched on these machines, currently i am trying to test if pushing an "Accept EULA" registry edit will allow those updates to start. is there any advice that someone could give me on this? the majority of the out of date installs are version 18.009.20044

Thanks

[LeoUpdaterX]

To investigate why exactly Reader is not updated, you will need to provide verbose Updater log file.

Please enable Updater verbose logging, use Updater to try to update again, collect and send me AdobeARM.log file from User Temp folder.

To enable Updater verbose logging set iLogLevel REG_DWORD value to 1 in the registry below

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Adobe\Adobe ARM\1.0\ARM on 64 bit OS

HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Adobe ARM\1.0\ARM on 32 bit OS

[devon_62]

Hey Leo,

Apologies for the delay but i was pulled to a different project. I had to create the registries since they did not exist. where would this update log file be generated? and how would I generate it?

Thanks,

Devon

[devon_62]

Hey Leo,

I was able to find answers to both questions that i previously asked you, here is what ARM came up with:

[2020-04-29 16:30:27:0881] Adobe ARM 1.824.36.9436 logging started.
[2020-04-29 16:30:27:0882] Command Line:
[2020-04-29 16:30:27:0882] Notify...
[2020-04-29 16:30:27:0882] Could not find ARM server to notify
[2020-04-29 16:30:27:0882] GetLastError(): 2 - The system cannot find the file specified.
[2020-04-29 16:30:27:0886] CreateSessionFromReportData... new instance
[2020-04-29 16:30:27:0886] No Report file
[2020-04-29 16:30:27:0886] SafeDeleteReportFile...
[2020-04-29 16:30:27:0886] InitUIStrings...
[2020-04-29 16:30:27:0996] UpdateARM...
[2020-04-29 16:30:27:0996] IsTimeElapsed...
[2020-04-29 16:30:28:0003] Minutes elapsed: 1240
[2020-04-29 16:30:28:0003] Too soon to check for arm update
[2020-04-29 16:30:28:0003] LogReportDataIntoAnalytics... requested by update ARM
[2020-04-29 16:30:28:0004] No Report file
[2020-04-29 16:30:28:0004] SafeDeleteReportFile...
[2020-04-29 16:30:28:0004] IsAnyProductInFullAuto...
[2020-04-29 16:30:28:0006] IsVistaOrLater returns 1
[2020-04-29 16:30:28:0011] eula not accepted for: {AC76BA86-7AD7-1033-7B44-AC0F074E4100}
[2020-04-29 16:30:28:0013] found product in full auto: {291AA914-A987-4CE9-BD63-AC0A92D435E5}
[2020-04-29 16:30:28:0013] ************************************
[2020-04-29 16:30:28:0013] InitSessionWithProduct...
[2020-04-29 16:30:28:0013] FindCurrentPDFOwner...
[2020-04-29 16:30:28:0013] .pdf value: AcroExch.Document.DC
[2020-04-29 16:30:28:0014] GetFileVersion(): C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe
[2020-04-29 16:30:28:0016] File version: 18.9.20044.55097
[2020-04-29 16:30:28:0020] Check for updates interval is overwritten for Adobe Acrobat Reader DC {AC76BA86-7AD7-1033-7B44-AC0F074E4100}
[2020-04-29 16:30:28:0022] ProductCode: {AC76BA86-7AD7-1033-7B44-AC0F074E4100}
[2020-04-29 16:30:28:0022] ProductName: Adobe Acrobat Reader DC
[2020-04-29 16:30:28:0022] ProductVersion: 18.009.20044
[2020-04-29 16:30:28:0022] ProductUACPatching: enabled
[2020-04-29 16:30:28:0022] Product UI Language: ENU
[2020-04-29 16:30:28:0022] ProductLanguage installed: 1033
[2020-04-29 16:30:28:0022] ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\DC
[2020-04-29 16:30:28:0022] ProductInstallDir: C:\Program Files (x86)\Adobe\Acrobat Reader DC\
[2020-04-29 16:30:28:0022] Manifest URL redirected: https://armmf.adobe.com/arm-manifests/win/ReaderDCManifest2.msi
[2020-04-29 16:30:28:0022] re-initializing strings with langauge: ENU
[2020-04-29 16:30:28:0112] InitListener...
[2020-04-29 16:30:28:0112] Init...
[2020-04-29 16:30:28:0113] Notify...
[2020-04-29 16:30:28:0113] Could not find ARM server to notify
[2020-04-29 16:30:28:0113] GetLastError(): 2 - The system cannot find the file specified.
[2020-04-29 16:30:28:0113] StartServer...
[2020-04-29 16:30:28:0115] ARM Server started
[2020-04-29 16:30:28:0115] Action added: Listener
[2020-04-29 16:30:28:0116] Run_SpeedLaunchers...
[2020-04-29 16:30:28:0116] Token time: 132320758577731368
[2020-04-29 16:30:28:0116] Registered time : 132320758577731368
[2020-04-29 16:30:28:0116] Started auto mode for: Reader
[2020-04-29 16:30:28:0116] CanRun...
[2020-04-29 16:30:28:0116] IsPatchingDisabled...
[2020-04-29 16:30:28:0117] Admin User, will update
[2020-04-29 16:30:28:0117] StartProduct...
[2020-04-29 16:30:28:0117] IsEULA_Accepted...
[2020-04-29 16:30:28:0121] EULA not yet accepted
[2020-04-29 16:30:28:0121] ** Setting Error Condition:
[2020-04-29 16:30:28:0121] Error Code: 100700
[2020-04-29 16:30:28:0121] ************************************
[2020-04-29 16:30:28:0121] InitSessionWithProduct...
[2020-04-29 16:30:28:0121] LogReportDataIntoAnalytics... requested by finished with product
[2020-04-29 16:30:28:0121] No Report file
[2020-04-29 16:30:28:0121] SafeDeleteReportFile...
[2020-04-29 16:30:28:0122] CleanupObsoleteFolders...
[2020-04-29 16:30:28:0122] cleanup not allowed by product Manifest
[2020-04-29 16:30:28:0123] InitProduct...
[2020-04-29 16:30:28:0123] Started Product: {291AA914-A987-4CE9-BD63-AC0A92D435E5}
[2020-04-29 16:30:28:0123] C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe
[2020-04-29 16:30:28:0125] DisableAnyUI is registered
[2020-04-29 16:30:28:0125] ProductCode: {291AA914-A987-1033-BD63-AC0A92D435E5}
[2020-04-29 16:30:28:0126] ProductName: ReaderServices
[2020-04-29 16:30:28:0126] ProductVersion: 18.009.20044.0
[2020-04-29 16:30:28:0126] Product UI Language: ENU
[2020-04-29 16:30:28:0126] ProductInstallDir:
[2020-04-29 16:30:28:0126] ProductUACPatching: disabled
[2020-04-29 16:30:28:0126] Product initialized: {291AA914-A987-4CE9-BD63-AC0A92D435E5}
[2020-04-29 16:30:28:0126] Started auto mode for: {291AA914-A987-4CE9-BD63-AC0A92D435E5}
[2020-04-29 16:30:28:0126] CanRun...
[2020-04-29 16:30:28:0126] IsPatchingDisabled...
[2020-04-29 16:30:28:0127] Admin User, will update
[2020-04-29 16:30:28:0127] StartProduct...
[2020-04-29 16:30:28:0127] GetPreferences...
[2020-04-29 16:30:28:0127] Using registered preference AUTO_ALL
[2020-04-29 16:30:28:0127] IsTimeElapsed...
[2020-04-29 16:30:28:0129] Minutes elapsed: 1240
[2020-04-29 16:30:28:0129] Last check for updates not expired
[2020-04-29 16:30:28:0129] Error Code: 120300
[2020-04-29 16:30:28:0129] ************************************
[2020-04-29 16:30:28:0129] InitSessionWithProduct...
[2020-04-29 16:30:28:0129] LogReportDataIntoAnalytics... requested by finished with product
[2020-04-29 16:30:28:0129] No Report file
[2020-04-29 16:30:28:0129] SafeDeleteReportFile...
[2020-04-29 16:30:28:0129] CleanupObsoleteFolders...
[2020-04-29 16:30:28:0129] cleanup not allowed by product Manifest
[2020-04-29 16:30:28:0130] InitProduct...
[2020-04-29 16:30:28:0130] Started Product: {291AA914-A987-4CE9-BD63-AC0A92D435E5}
[2020-04-29 16:30:28:0130] Skipping previously checked Product
[2020-04-29 16:30:28:0130] Finished search for registered products:
[2020-04-29 16:30:28:0130] Error Code: 259
[2020-04-29 16:30:28:0130] LogReportDataIntoAnalytics... requested by exit instance
[2020-04-29 16:30:28:0130] No Report file
[2020-04-29 16:30:28:0130] SafeDeleteReportFile...
[2020-04-29 16:30:28:0130] Cleanup...
[2020-04-29 16:30:28:0132] CleanupEx...
[2020-04-29 16:30:28:0132] Notify...
[2020-04-29 16:30:28:0132] WriteFile succeeded in Notify
[2020-04-29 16:30:28:0136] Notify...
[2020-04-29 16:30:28:0136] WriteFile succeeded in Notify
[2020-04-29 16:30:28:0136] Requested to stop listener
[2020-04-29 16:30:28:0137] Confirming request to stop listener
[2020-04-29 16:30:28:0137] Action deleted: Listener
[2020-04-29 16:30:28:0337] ARM returns ERROR_SUCCESS
[2020-04-29 16:30:28:0337] Adobe ARM 1.824.36.9436 logging finished.

[2020-04-29 16:34:51:0788] Helper started, Command Line:
[2020-04-29 16:34:51:0789] launched as User
[2020-04-29 16:34:51:0791] Wait for: C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
[2020-04-29 16:34:51:0860] no running adobearm.exe
[2020-04-29 16:34:52:0229] Re-launch succeeded
[2020-04-29 16:34:52:0229] Helper finished

[2020-04-29 16:34:52:0309] Adobe ARM 1.824.36.9436 logging started.
[2020-04-29 16:34:52:0309] Command Line:
[2020-04-29 16:34:52:0310] Notify...
[2020-04-29 16:34:52:0310] Could not find ARM server to notify
[2020-04-29 16:34:52:0310] GetLastError(): 2 - The system cannot find the file specified.
[2020-04-29 16:34:52:0314] CreateSessionFromReportData... new instance
[2020-04-29 16:34:52:0315] No Report file
[2020-04-29 16:34:52:0315] SafeDeleteReportFile...
[2020-04-29 16:34:52:0315] Elevated, will not delete Report file
[2020-04-29 16:34:52:0335] InitUIStrings...
[2020-04-29 16:34:52:0433] UpdateARM...
[2020-04-29 16:34:52:0434] IsTimeElapsed...
[2020-04-29 16:34:52:0441] Minutes elapsed: 1244
[2020-04-29 16:34:52:0441] Too soon to check for arm update
[2020-04-29 16:34:52:0441] LogReportDataIntoAnalytics... requested by update ARM
[2020-04-29 16:34:52:0449] already reported
[2020-04-29 16:34:52:0449] SafeDeleteReportFile...
[2020-04-29 16:34:52:0449] Elevated, will not delete Report file
[2020-04-29 16:34:52:0457] IsAnyProductInFullAuto...
[2020-04-29 16:34:52:0459] IsVistaOrLater returns 1
[2020-04-29 16:34:52:0463] eula not accepted for: {AC76BA86-7AD7-1033-7B44-AC0F074E4100}
[2020-04-29 16:34:52:0464] found product in full auto: {291AA914-A987-4CE9-BD63-AC0A92D435E5}
[2020-04-29 16:34:52:0464] ************************************
[2020-04-29 16:34:52:0464] InitSessionWithProduct...
[2020-04-29 16:34:52:0464] FindCurrentPDFOwner...
[2020-04-29 16:34:52:0464] .pdf value: AcroExch.Document.DC
[2020-04-29 16:34:52:0465] GetFileVersion(): C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe
[2020-04-29 16:34:52:0467] File version: 18.9.20044.55097
[2020-04-29 16:34:52:0469] Check for updates interval is overwritten for Adobe Acrobat Reader DC {AC76BA86-7AD7-1033-7B44-AC0F074E4100}
[2020-04-29 16:34:52:0469] ProductCode: {AC76BA86-7AD7-1033-7B44-AC0F074E4100}
[2020-04-29 16:34:52:0470] ProductName: Adobe Acrobat Reader DC
[2020-04-29 16:34:52:0470] ProductVersion: 18.009.20044
[2020-04-29 16:34:52:0470] ProductUACPatching: enabled
[2020-04-29 16:34:52:0470] Product UI Language: ENU
[2020-04-29 16:34:52:0470] ProductLanguage installed: 1033
[2020-04-29 16:34:52:0470] ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\DC
[2020-04-29 16:34:52:0470] ProductInstallDir: C:\Program Files (x86)\Adobe\Acrobat Reader DC\
[2020-04-29 16:34:52:0470] Manifest URL redirected: https://armmf.adobe.com/arm-manifests/win/ReaderDCManifest2.msi
[2020-04-29 16:34:52:0470] re-initializing strings with langauge: ENU
[2020-04-29 16:34:52:0554] InitListener...
[2020-04-29 16:34:52:0554] Init...
[2020-04-29 16:34:52:0555] Notify...
[2020-04-29 16:34:52:0555] Could not find ARM server to notify
[2020-04-29 16:34:52:0555] GetLastError(): 2 - The system cannot find the file specified.
[2020-04-29 16:34:52:0555] StartServer...
[2020-04-29 16:34:52:0555] ARM Server started
[2020-04-29 16:34:52:0556] Action added: Listener
[2020-04-29 16:34:52:0556] Run_SpeedLaunchers...
[2020-04-29 16:34:52:0556] Token time: 132320758577701290
[2020-04-29 16:34:52:0556] Registered time : 132320758577731368
[2020-04-29 16:34:52:0556] Started auto mode for: Reader
[2020-04-29 16:34:52:0556] CanRun...
[2020-04-29 16:34:52:0556] IsPatchingDisabled...
[2020-04-29 16:34:52:0557] Admin User, will update
[2020-04-29 16:34:52:0557] StartProduct...
[2020-04-29 16:34:52:0557] IsEULA_Accepted...
[2020-04-29 16:34:52:0560] EULA not yet accepted
[2020-04-29 16:34:52:0560] ** Setting Error Condition:
[2020-04-29 16:34:52:0560] Error Code: 100700
[2020-04-29 16:34:52:0561] ************************************
[2020-04-29 16:34:52:0561] InitSessionWithProduct...
[2020-04-29 16:34:52:0561] LogReportDataIntoAnalytics... requested by finished with product
[2020-04-29 16:34:52:0567] already reported
[2020-04-29 16:34:52:0567] SafeDeleteReportFile...
[2020-04-29 16:34:52:0567] Elevated, will not delete Report file
[2020-04-29 16:34:52:0575] CleanupObsoleteFolders...
[2020-04-29 16:34:52:0575] cleanup not allowed by product Manifest
[2020-04-29 16:34:52:0576] InitProduct...
[2020-04-29 16:34:52:0576] Started Product: {291AA914-A987-4CE9-BD63-AC0A92D435E5}
[2020-04-29 16:34:52:0577] C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe
[2020-04-29 16:34:52:0578] DisableAnyUI is registered
[2020-04-29 16:34:52:0578] ProductCode: {291AA914-A987-1033-BD63-AC0A92D435E5}
[2020-04-29 16:34:52:0578] ProductName: ReaderServices
[2020-04-29 16:34:52:0578] ProductVersion: 18.009.20044.0
[2020-04-29 16:34:52:0578] Product UI Language: ENU
[2020-04-29 16:34:52:0578] ProductInstallDir:
[2020-04-29 16:34:52:0578] ProductUACPatching: disabled
[2020-04-29 16:34:52:0578] Product initialized: {291AA914-A987-4CE9-BD63-AC0A92D435E5}
[2020-04-29 16:34:52:0578] Started auto mode for: {291AA914-A987-4CE9-BD63-AC0A92D435E5}
[2020-04-29 16:34:52:0579] CanRun...
[2020-04-29 16:34:52:0579] IsPatchingDisabled...
[2020-04-29 16:34:52:0579] Admin User, will update
[2020-04-29 16:34:52:0579] StartProduct...
[2020-04-29 16:34:52:0579] GetPreferences...
[2020-04-29 16:34:52:0579] Using registered preference AUTO_ALL
[2020-04-29 16:34:52:0579] IsTimeElapsed...
[2020-04-29 16:34:52:0581] Minutes elapsed: 1244
[2020-04-29 16:34:52:0581] Last check for updates not expired
[2020-04-29 16:34:52:0581] Error Code: 120300
[2020-04-29 16:34:52:0581] ************************************
[2020-04-29 16:34:52:0581] InitSessionWithProduct...
[2020-04-29 16:34:52:0581] LogReportDataIntoAnalytics... requested by finished with product
[2020-04-29 16:34:52:0586] already reported
[2020-04-29 16:34:52:0587] SafeDeleteReportFile...
[2020-04-29 16:34:52:0587] Elevated, will not delete Report file
[2020-04-29 16:34:52:0596] CleanupObsoleteFolders...
[2020-04-29 16:34:52:0596] cleanup not allowed by product Manifest
[2020-04-29 16:34:52:0596] InitProduct...
[2020-04-29 16:34:52:0597] Started Product: {291AA914-A987-4CE9-BD63-AC0A92D435E5}
[2020-04-29 16:34:52:0597] Skipping previously checked Product
[2020-04-29 16:34:52:0597] Finished search for registered products:
[2020-04-29 16:34:52:0597] Error Code: 259
[2020-04-29 16:34:52:0597] LogReportDataIntoAnalytics... requested by exit instance
[2020-04-29 16:34:52:0604] already reported
[2020-04-29 16:34:52:0604] SafeDeleteReportFile...
[2020-04-29 16:34:52:0604] Elevated, will not delete Report file
[2020-04-29 16:34:52:0611] Cleanup...
[2020-04-29 16:34:52:0613] UAC is enabled
[2020-04-29 16:34:52:0613] elevated, will use safe cleanup
[2020-04-29 16:34:52:0622] LaunchSafeCleanup...
[2020-04-29 16:34:52:0622] GetInteractiveUser...
[2020-04-29 16:34:52:0638] OpenProcess explorer.exe failed:
[2020-04-29 16:34:52:0638] Error Code: 5
[2020-04-29 16:34:52:0638] Notify...
[2020-04-29 16:34:52:0638] WriteFile succeeded in Notify
[2020-04-29 16:34:52:0638] Requested to stop listener
[2020-04-29 16:34:52:0638] Confirming request to stop listener
[2020-04-29 16:34:52:0639] Action deleted: Listener
[2020-04-29 16:34:52:0839] ARM returns ERROR_SUCCESS
[2020-04-29 16:34:52:0839] Adobe ARM 1.824.36.9436 logging finished.

[devon_62]

Hey Leo,

was able to grab the ARM log file

https://drive.google.com/open?id=1TmUFJ9sYnMjVlmcs_euATeHelUlmRuuG

[Test Screen Name]

How did the 1500 installs get there? I wonder if they were deployed in a way that prevented automatic updating, and in the expectation that updates would be pushed?

[devon_62]

Hey There,

For the most part they would get automaticaly installed via Labtech or WDS (it differes per customer) we did expect them to receive updates however this seems to not be the case. The issue is that since they were installed as part of the default computer build it seems that some users have adobe and don't even use it. From the testing that I have done it seems like the automatic updates don't start until the EULA is accepted. In the version that was installed on most computers it seems like they do not have a EULA registry. I will provide the available registries.

Thanks,

Devon

[LeoUpdaterX]

Hi Devon,

Log confirms that Updater will not proceed because of EULA 

[2020-04-29 16:34:52:0560] EULA not yet accepted

Do you know how to deal with this or need help?

[devon_62]

Hey Leo,

I was able to manually make a registry key to accept the EULA, however it seemed to not update automatically. I am going to install adobe on a clean machine, make the registry key, run ARM and leave it obernight to see what it does.

Thanks,

Devon

AlasConnect

[LeoUpdaterX]

Hi Devon,

Please do not post log file content here in the forum. There is no personal info, but it makes the topic hard to read.

Please delete tLastT_Reader registry value from registry path below before the test.

HKEY_CURRENT_USER\Software\Adobe\Adobe ARM\1.0\ARM

This will allow Updater to skip 3 days wait period between checks for update.

Also, make sure you can provide verbose log file after the test to investigate if something does not work as you expect.

[Vraj23565700b6qj]

Hello, We are having a smilar issue with Adobe reader DC not updating over a year. The update task seems to run but nothing happens. We have deployed this via Intune package to arpund 700 devices. 

Can someone help please?

thanks 

[LeoUpdaterX]

You will have to provide updater verbose log file, please check the beginning of this thread for instructions.

Do not post log file here, just send me in the private message.

The most common reasons for a product not being automatically updated are:

Product deployed from patched Admin Install Point

Updater Service is disabled or not installed

Updater is disabled by policy

[Vraj23565700b6qj]

Thanks, I have just sent you the log file. we did notice the bprotectmode is set to 0. Do we need to enable this to 1 to allow for auto update?

[LeoUpdaterX]

Thank you. No, bprotectmode has nothing to do with Updater.

Please check my response in the private messages. As expected, you have bUpdater policy (registry) set to disable Reader updates.

[JR Boulay]

MOVED TO THE ACROBAT READER FORUM