Form field filled out myself are not showing up on e-sign form

[carrie_7961]

I have a form with part of the form will be filled out my me and the other part filled out by my customer. When I send the form to be filled out and e-signed by my customer, the text I added into the fields are blank. I have set the fields to be "sender" and required. Any ideas why this  happens and how to fix it? I need to specify different text in the fields I fill out for for each customer.

[Meenakshi Negi]

Hi carrie_7961,

Thank you for reaching out.

Please let us know if you filled out the form before uploading the document in Acrobat Sign. Are you using the request signature feature in Acrobat to send the document for signature? It would be helpful if you could share more information about the steps you use and a video of the steps you do. 

Do you experience this behavior with a particular document or all documents you prefilled? If it happens with a particular file, share the file with us.

Thanks,

Meenakshi