Form field info not showing up, unless field is clicked?

[iBabs2]

Hello,

I have been receiving PDF files with form fields that contain text. In the past, all the text is visible and if more text is in the box than visible, you get the scroll bar.

The last document I received, the text doesn't show up, until I actually click the field biox. Once I click the field, the text and scroll bar appear, but once I click off it disappears again? We cannot figure out why?

Does anyone know how or why this happened and what the fix is?

Thanks!!

babs

[try67]

Ask your client how (in what application) they're viewing the file, with full-window screenshots, if possible.

My guess is it's either Apple Preview or inside a browser, ie. not using Adobe software, and hence the issues.

[2nGLK]

Ah, ok, thanks @try67, so viewing and inputting from non-adobe software could be the issue. I'll see if I can find out more from the client. Many thanks!

[debras65157115]

Has anyone truly solved this issue?  I'm only using Adobe to open/read my fillable file.  When I open it, all fields are blank.  As I click on each field, the data shows up for a short period of time.  It all dissapears.  If I open the same doc with Chrome, all filed in fields are clear/filled in and visable.  Using a MacBook Air.  This was fine at one time, I could fill in the data and everthing remained visable.  

Architecture: x86_64

Build: 20.12.20043.396433

AGM: 4.30.103

CoolType: 5.14.5

JP2K: 1.2.2.46820