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Free Trial Window pops up

New Here ,
May 14, 2020 May 14, 2020

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Everytime I open an PDF attachment now, a window pops up asking me to start a new 7 day trial and will not let me look at the PDF.  If I close the pop up window, adobe closes.

Isn't adobe reader a free app and I should not have to click to start a free trial.  

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General troubleshooting

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LEGEND ,
May 14, 2020 May 14, 2020

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This is some other app which has a free trial. Probably Acrobat Pro. Uninstall it, and let the free Reader run free...

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New Here ,
May 14, 2020 May 14, 2020

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I have 6 Licenses of Acrobat Pro DC and the 7 day free trial window pops up and I cannot open a pdf document.

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Adobe Employee ,
May 18, 2020 May 18, 2020

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Hi,

 

Apologies for the trouble you had using Acrobat.

1. If you have purchased Acrobat Serial key, please use the correct Acrobat installer from 

https://helpx.adobe.com/in/download-install/kb/acrobat-2015-downloads.html

 or 

https://helpx.adobe.com/in/download-install/kb/acrobat-2017-downloads.html

 

2. If you have purchased Acrobat DC subscription, please ensure to sign in with correct Adobe ID on which you have purchased the subscription.

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New Here ,
Jul 16, 2021 Jul 16, 2021

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LATEST

I have a subscription that shows current paid and active, I have the same problem..

Signing in and out ands back in does nothing!?

What next

 

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