Fronts error

[88gohome_9506]

I got an error message regarding an unrecognized Chinese character font when I am opening a IlovePDF created PDF file by Acrobat Pro.  The contents in Chinese (English characters have no problem) are unreadable and the characters are displayed as dot symbols.  I tried to install the fronts but the file is still opened with the same error.  Please help.  Thank you.

[88gohome_9506]

For easy reference, I translated the error message from Chinese to English as below:

"Cannot find or create the font 'BAAAAA+NotoSansCJKsc-Regular' Some characters may not display or print correctly."

[Abambo]

Check the properties of the PDF file (ctrl/cmd D), move to the fonts section and check if the Chinese font is embedded. Generally, the NotoSans-CJK font family works fine, I have used it before. So I suppose there is an issue with font embedding. The BAAAAA does irritate me. I think that is why the local font on your machine is not recognized.

[Abambo]

How has the file been created? 

[88gohome_9506]

Hello Abambo,

Not too sure how it was created.  All I can see in the file property is, the PDF Producer is ilovepdf, and the problem front can be shown under the Fronts tag, however Encoding is unknown.

[Abambo]

Well, if the creator is ilovepdf (sorry, but in your first post here, I misunderstood about the creator), and Asian fonts are somewhat special (because of the huge number of characters*), I would guess that the creator program did not properly embed the font. So the best I can recommend is to ask in an ilovepdf forum. If you can share the PDF file here, you can also do that, and I, or one of the PDF gurus, can try to fix the file.

*I experienced issues with these fonts when I tried to embed the complete font, so I changed to embedding a subset, which works fine, but using Adobe products (the reader software was not a problem with my files, as I checked them with third party readers, including the famously buggy Preview on an iPad).

[88gohome_9506]

Dear Abambo,

I believed you guys can help us to fix the file finally, however the PDF file is containing some sensitive information, I am not able to share for further investigation.  By the way, thank you very much for your kind support and valuable information.  We will try to use Adobe products when creating PDF file containing special fonts in future.

Thank you,

Monty