Full reader search causes Acrobat to not respond

Report · Aug 09, 2019

Recently every time I attempt to perform a full reader search my Adobe Acrobat Reader stops responding entirely. Occasionally, it starts responding again but usually this is not the case. I was wondering if any one else has been having this problem and how it might be resolved.

Report · Aug 09, 2019

Just yesterday I was suggesting to another user to check if wether the file or the folder that it was saved in locally in his hard drive are indexed. His case was a little different to yours since his problem was that he couldn't type in anything in the search box.

As in my personal case I've seen extremely slow response times while searching for a file in my computer to a complete hault of my system when I open an PDF document with Adobe Reader or Acrobat but never when I use the search in Adobe Reader or Acrobat.

In my case howver, I found that after an upgrade to window 10 from windows 7, I restored my backup files in a different partition of my local hard drive and I had not index the folder for faster search reasults. Before discovering that, combined with the low RAM system requirements and the cheapo AMD CPU running in my old e-machine was a living hell.

Somehow when I stopped using the free Reader DC version, and stopped using the free trial Acrobat DC version , AND THEN switched to the paid subscription of the Acrobat DC, never again I've experience the issues mentioned above. However, I can only run certain applications simultaneously with the Adobe product in my crappo computer or things will get messy again.

Report · Aug 12, 2019

Hi mintkit,

Apologies for the trouble caused, as stated above, Adobe Reader freezes while performing a search, correct?

We need some more information for a better understanding:

What is the dot version of the application installed? To check the version of the application please refer to the link - Identify the product and its version for Acrobat and Reader DC
What is the operating system and the version installed?
Is the file locally available on your system or is it on a shared drive?
is this a behavior with a particular file or with any file you try to perform a search?

Please check for any missing updates. Go to Help > Check for Updates. To know more about the latest versions available please refer to the link - DC Release Notes — Release Notes for Acrobat DC Products

Repair Installation (Windows only). Go to Help > Repair Installation.

For testing purpose, You may try to disable the protected mode. Go to Edit (windows), Adobe Reader(Mac) > Preferences > Enhanced Security > Turn OFF the Protected View and Uncheck the Enhanced Security. restart the application and check.

Note: Turning OFF the security is for testing purpose only, please turn ON the security after testing, irrespective of the result.

If turning OFF the security works for you, please refer to the link - Protected Mode troubleshooting | Adobe Reader

You may also refer to the help articles in the links below -

Troubleshoot Windows system errors, freezes | Adobe software

Troubleshoot Mac OS 10.x system errors, freezes | Adobe software

Let us know if it works for you.

Regards,

Amal

Report · Aug 13, 2019

Hi mintkit1,

Greetings! I am sorry to hear that you are facing issues with the Find tool feature.

Besides what has been mentioned in the reply above, It would be great if you could help us with a few queries that will help us in investigating the bug:

Could you please share the exact steps of the workflows that you're trying to execute?
Could you please share the files which you’re using with the Find tool so that we can try to reproduce the issue at our end?
Could you please confirm that this issue is happening with that specific file or with other files also?

Regards

Adobe Acrobat DC Team