I produce and distribute (share a link to) a pdf file on a weekly basis. When I open it online, it always opens in full width view, even if I set the "Initial View" to something else in Acrobat before creating the link. This does not appear to be a browser issue, as it happens in both Chrome and Edge, and on my apple mobile devices. I want it to default to "Fit Page" view.
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The PDF viewers of Chrome and Edge ignores this settings.
Does that mean that what I want to do (show the whole page when someone follows the link) is not possible? And what about Safari?
Contact the support of Google, Microsoft, and Apple.
That's a disappointing, incomplete, buck-passing response.
What is wrong with the reply?
What's wrong with the reply? I found it...
disappointing: failing to fulfill one's hopes or expectations
incomplete: not complete; lacking some part.
buck-passing: avoiding responsibility by shifting it to another.
My question was a sincere, respectful question. It was about how the Adobe cloud website displays an Adobe generated file. Your initial response to my post just said that these browsers ignore this particular setting, but you didn't propose any other solution. So I tried to clarify what I was looking to do, in case there might be an alternative. Your curt command to contact someone else was a bit rude for someone who "speaks for Adobe." And it didn't actually answer the question, except in a sort of passive-aggressive way. If the answer is, "I don't know of any way to do what you're trying to do," then say so. So... disappointing, incomplete, and buck-passing.
Incidentally, I have discovered that Microsoft OneDrive does not display the same file the same way on the same browser, so it looks like this is not simply a question of how the browser handles it, but a question of how the website presents it.
I don't speak for Adobe.
According to this, you do: https://community.adobe.com/t5/using-the-community-discussions/points-badges/td-p/4789380#jive_conte...
Adobe Community Professional: An officially-recognized product expert who can speak on behalf of Adobe, but not an employee.
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I want it to default to "Fit Page" view.
You're asking for the impossible, sorry.
The problem with viewing PDF is that it depends entirely on which PDF viewer the end user has and what settings they use. That's an unknown variable. It could be anything from old version of FREE Acrobat Reader to an inferior 3rd party viewer (not Acrobat) that's built-in to your end user's web browsers. Unfortunately, telling Acrobat to open PDF files at a certain zoom level won't matter a hill of beans to Safari, MS Edge, Chrome or other 3rd party PDF viewers that ignore Acrobat settings.
The first answer you received from fellow ACP @Bernd Alheit was accurate -- even if not what you were hoping for.
Hope that helps.
By engaging in some long conversations with actual Adobe employees, I have learned that @Bernd Alheit's answer was not accurate. In fact, it was kind of a guess, not really based on any actual knowledge of what settings various browsers "ignore." Both of you completely ignored the fact that other cloud systems, OneDrive AND Google drive, successfully displayed THE SAME FILE according to the settings on the browsers you claim are ignoring these settings. Adobe has acknowledged that this is an issue with their cloud system, and not with the browser. This is actually the correct answer to my question; I hope other Community members will find this information helpful.
Both of you completely ignored the fact that other cloud systems, OneDrive AND Google drive, successfully displayed THE SAME FILE according to the settings on the browsers you claim are ignoring these settings. Adobe has acknowledged that this is an issue with their cloud system, and not with the browser.
Nowhere did you mention that you want to share the link to the file on Creative Cloud/Google Drive/One Drive. I assume that you discussed it with Adobe staff, but you didn't post it in this thread.
This changes everything, because these systems have their own built-in server-based PDF viewers.
From my previous post in this thread: "Incidentally, I have discovered that Microsoft OneDrive does not display the same file the same way on the same browser, so it looks like this is not simply a question of how the browser handles it, but a question of how the website presents it."
Also, is there a way to share a pdf file from Acrobat that DOESN'T employ the Adobe cloud system?
Either way, it's clearly NOT a problem that is isolated in the browser, which is what has been marked as a "correct answer" here.