Getting Buy Now for software I have already purchased

New Here ,
May 17, 2022 May 17, 2022

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I purchased Acrobat many years ago from Adobe.  Now when I open a document, I get a new dialog box saying I have to buy the software again.  I have a valid product key and I called Adobe support and they said I have a valid key but needed to reinstall the software again to solve the problem.  I don't have the media anymore and the tech said to come here and you would help me get installation media.

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General troubleshooting

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New Here ,
May 17, 2022 May 17, 2022

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This post was from me.  For some reason I was not logged into my account.

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