Getting errors when converting PNG/JPEG files to PDF

Report · May 11, 2022

This has ALWAYS been an issue since I first started using Adobe Acrobat Pro DC and the web version over a year ago. I try to convert images that are in PNG or JPEG format into a pdf to scroll through my tablet for simplicity and convenience. The app and website produce 2 different errors when converting.

Adobe Acrobat Pro DC - When converting images, there is about a ~70% chance that at least 1 image will produce an error and not convert to pdf and the rest will follow. I receive this pop-up:

I've scanned and reviewed the images and they're not corrupted, they're 100% fine. I can convert it on the website version of Acrobat just fine. So this tells me it's issued with the faulty app provided to us. Why don't I use the website instead? I also would like to ask why limit the number of images you can convert to around ~100 images? I'm forced to use the app version but it gives me hogwash errors that shouldn't exist. Any reason as to why this error produces in a very good amount of my conversions?

Website Version - After converting for a while, I get to a point where every single image gives me an error and I cannot convert to pdf until I exit the browser and wait 1-2 hours. I don't have an image to show, but if I were to convert 30 PNG/JPEG files after converting for about 20 minutes, every single one of those 30 images produces a red triangle error (last I remember) and I cannot convert anything else unless I exit my browser and wait 1-2 hours. Why does the website version do this? And limit the number of images you're able to convert?

Very frustrated at this point so I apologize for the frantic writing. I tried my best to explain it and would appreciate any help/advice.

Sepcs:

Windows 10 x64 v21H1 Build: 19043.1645
Adobe Acrobat Pro DC x32 (22.001.20117)
Chrome Version 101.0.4951.64 (Official Build) (64-bit)

Report · May 12, 2022

How to convert JPG files and scanned documents to PDF:

Open the file in Acrobat DC.

Click on the Enhance Scans tool in the right pane.

Choose the file you want to convert:

To begin, choose “Select a file” and click “Start.”

Choose a JPG, TIFF, or other image file format for conversion.

Edit your PDF:

Click on the “Correct Suspects” icon (magnifying glass). Acrobat will identify suspected text errors and display the image and text side by side.

Click “Accept” for each correction, and then “Done” whenever you’re finished.

Save as new PDF file:

Name your converted PDF and click the “Save” button. That’s it.