Getting 'Letter' size printed PDF document even though all settings A4

[Alastair Mac]

Hi,

Something totally weird while doing something unbelievably basic, hoping someone can help.

I am trying to print one sheet from an Excel file to the Adobe virtual printer. As follows:

- In Excel itself, the print dialogue is set to A4 and the printer is set to Adobe PDF

- Entering "Printer Properties" (for the Adobe PDF printer) the Adobe PDF page size is set to A4

- However when I print, I get a PDF document generated at 8.5" x 11" size which is US Letter, not A4

Semi-related but if I open the Letter file and then re-print a PDF from Acrobat to a NEW PDF using the scaling ability of Acrobat, I can get an A4 file because it shrinks the pages to make them fit. But this is silly, means I am getting a reduced-size Letter page downscaled to fit onto an A4 page.. what I want is to produce the A4 page in the first place!

It is clearly something wrong on my laptop, because going through the exact same steps with the exact same file on my desktop correctly produces an A4 file.

Any ideas?

Thanks all,

Alastair

[Abambo]

Please state all the version numbers of all the programs involved, including the OS.

As a general answer, I would first investigate Excel, as I know from my experience, that Excel (Office products) can be very sticky on what it thinks the page size should be.

[Alastair Mac]

Thanks. As below:

Windows 10, version 10.0.15063 (Build 15063)

Excel, Office 365, Version 1709 (Build 8528.2147 Click-to-Run)

Acrobat Pro DC, 2015 Release (Classic) ¦ Version 2015.006.30355

(although I don't know whether this is the software component which provides the Adobe virtual printer)

Hope this gives the info requested. Interesting thought about Excel but, as with all such situations.. how would I know..?

Alastair

[charlesw67665203]

This worked for me:

On your computer (Windows 7, in this example)

Start Menu > Devices and Printers > Adobe PDF

1. (Right Click) > Printing preferences > Adobe PDF page size (A4)

OK (ENTER)

2. (Right Click) > Printer Properties > Device Settings > (A4)

OK (ENTER)

With Kind Regards,

Charles

[WorldCitizenJeff]

@charlesw67665203 

Many thanks! I had the same problem as Alastair and no one else was able to resolve it!

[BH28436560oc5v]

problem solved, thanks!