Getting My Scan Back to Have One File with Multiple Pages

[Yussell313625279nvm]

Odd -- this week, when I wanted to scan mulitples pages into a single document, the system no longer pops up with the feature to scan the Next Page.  It seems to assume that I have one page to scan and automatically saves a single page, and I'd have to repeat the scan process for each of the remaining pages and wind up with multiple saved files for one page at a time ... crazy.  Can someone help me get this straightened out?  I use Windows 8.1.  Thanks

[AkanchhaS]

Hi @Yussell313625279nvm 

We understand how time consuming this could be.

Please confirm the Acrobat version you are currently working on. 

Go to Acrobat> Help > Check for updates and reboot the computer once (you must save all the work before restarting)

To download the patch manually, more information about this release is here: Release Notes | Adobe Acrobat, Reader

Also, update the scanner drivers. 

For testing, try scanning to some other application and see if that causes the same issue. 

Thanks,

Akanchha 

[Yussell313625279nvm]

Thanks for your reply ... I'm not very computer proficient ... I checked ... I believe I have Acrobat XI with my Windows 8.1.  I don't want to screw up my computer, so I'm unclear on what to do.