Getting new Adobe subscription recognized by QuickBooks 2023 Desktop program

[dcooper816]

Recently I purchase a new computer.  I downloaded an updated version of Adobe to the new computer and also downloaded by QuickBooks 2023 Desktop program.  QuickBooks no longer provides an opportunity for me to print or save documents in PDF format.  How do I fix that problem?

[Dave Creamer of IDEAS]

What print drivers does it show?

(When you say "Adobe", I assume you mean "Acrobat"? Adobe is the company that sells many different programs, Acrobat is the software.)

[dcooper816]

I meant Acrobat.  When I opened the QuickBooks software download on my new computer, it stated: "QuickBooks detected that a component required to create PDF files is missing.  This may cause issues with printing transactions, emailing forms, or saving anything as a PDF file inside of QuickBooks Desktop."  When I tried to save a PDF file I got the same error message.  In the past with other versions of both software, the systems found each other automatically.

Do you know how to fix this issue?  

[dcooper816]

Actually, i solved this problem by clicking rhe"Print Report" button instead of the "Save PDF" button in the QuickBooks program.  And then on the Print memu selected "Microsoft to PDF" as the selected printer and it then saved as s PDF.  So, I am now good.  Thanks for you help.

[Dave Creamer of IDEAS]

Close all programs except Acrobat. In Acrobat, go to Help>Repair Installaton. Let it run. Restart computer. and see if the problem is still there.