Getting runtime error like Abnormal program termination in Acrobat DC

[rajkumar_8883]

Hi,

I have installed latest version(24.002.21005) of Acrobat DC in my Ctirix server and OS build version is Version 1809(OS Build 17763.6189). My adobe plugn-ins are not visible in new UI of Acrobat DC. And so i have to select "Disable New Acrobat" to view my Adobe plug-ins. When i select that  from Menu options, am getting below C++ runtime error. After performing Citrix Profile reset, it is working fine. Could you please help me how to fix this issue permanently?

Runtime error:

[rajkumar_8883]

Can someone provide an update on this?

[Tariq Ahmad Dar]

Hi @rajkumar_8883,

Sorry for the delayed response. 

I am following up to see if your issue is resolved.  

If you’re still experiencing this issue, I encourage you to share any additional details or steps that led to it. This will assist us in diagnosing and fixing the issue more effectively.

Thank you for your patience and understanding as we work to make things right.

~Tariq