Google drive access denied

[Tyler36029402j862]

Gettting an error in Acrobat where random documents from a shared google drive cannot be opened using adobe. I'm getting an "Access Denied" error but I can confirm that they can access the documents outside of Acrobat. Anyone encounter any similar issue?

[Amal.]

Hi there

Hope you are doing well and sorry to keep you waiting.

For testing purposes, please try to turn off the protected mode for testing. Go to Preferences (Ctrl,Cmd+K) >Enhanced Security > Uncheck, enable protected mode at startup > click OK and reboot the application and check.

Note: Please turn on the security after testing to avoid any security risk

Regards

Amal