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Google drive access denied

New Here ,
Mar 12, 2024 Mar 12, 2024

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Gettting an error in Acrobat where random documents from a shared google drive cannot be opened using adobe. I'm getting an "Access Denied" error but I can confirm that they can access the documents outside of Acrobat. Anyone encounter any similar issue?

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General troubleshooting , Modern Acrobat , PDF

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Adobe Employee ,
Mar 22, 2024 Mar 22, 2024

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Hi there

 

Hope you are doing well and sorry to keep you waiting.

 

For testing purposes, please try to turn off the protected mode for testing. Go to Preferences (Ctrl,Cmd+K) >Enhanced Security > Uncheck, enable protected mode at startup > click OK and reboot the application and check.

 

Note: Please turn on the security after testing to avoid any security risk

 

Regards

Amal

 

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