Gray Box Keeping Me from Using PDFs

[Findlayorbust]

I'm using the most up to date version of Windows, but for some reason whenever I open a PDF my file is unable to use Acrobat because the gray box keeps popping up.

Once this happens, the program completely freezes & I can't close Acrobat unless I use Task Manager. Does anyone know how I can fix this?

[Amal.]

hi @Findlayorbust 

Thank you for reaching out.

We're aware of the issue, and our engineering team is actively working on it. We'll provide updates as soon as we have more information.

Your patience is greatly appreciated.

~Amal