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greyscale issue

New Here ,
May 30, 2018 May 30, 2018

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I uploaded adobe reader to print off some postage labels - I changed the settings to greyscale to save on ink - (not sure how I did it now??) but the labels arent being scanned at the parcelshop as they are too grey - I cant see how to change it back - there are no settings on my printer properties as its greyed out - assume I can change it in Adobe settings somewhere as this is where I changed it originally - I cant find how to do this - I am running on Windows 8 and im not too computer savvy!

Any advice please?

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Adobe Employee ,
May 30, 2018 May 30, 2018

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Hi Brendaa,

As per the issue description mention you want to change the grayscale option in Adobe Reader, is that correct?

Please try following steps:

Launch Reader > click File > Print > select your printer under Printer, uncheck the box next to "print in grayscale" and check if that works. (below is the screenshot).

Let us know if you need any help.

Shivam

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New Here ,
May 30, 2018 May 30, 2018

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hi, ive done the file bit but print is greyed out (see screen print) and its adobe acrobat reader dc if that makes any difference?thanksBrenda

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Adobe Employee ,
May 31, 2018 May 31, 2018

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Hi Brendaa,

Could you try following steps:

1- On your computer, search Windows for Devices and Printers.

2- Right-click your printer, and then select Printing Preferences from the drop-down list.

3- Select your printer again, and then click the Paper/Quality or Printer Features tab, depending on your software.

4- Check for print all text as black or print in grayscale option and disable it, click OK , relaunch Reader and try again.

Thanks,

Shivam

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New Here ,
May 31, 2018 May 31, 2018

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hi, ive tried that way before but no options (see attached screenshot)  - when I changed to greyscale it was when I uploaded Adobe Reader and the option was on there - ive tried to find it again even by removing it then re adding adobe and still cant find the option - ive also removed my printer and reloaded but there was never the option on that even before

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Community Expert ,
May 31, 2018 May 31, 2018

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Hi Brenda,

There is, with Acrobat, only the possibility to use the "greyscale" switch as indicated by Adorobat​.

If you want adding a screenshot, you need to come to the forum, using a browser and clicking the "insert Image" button.

There is no difference in basic printing options between the Acrobat flavors. If you use, however, something different, this would explain your problems.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
May 31, 2018 May 31, 2018

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resent

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New Here ,
May 31, 2018 May 31, 2018

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SAM_4646.JPG

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New Here ,
May 31, 2018 May 31, 2018

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SAM_4643.JPG

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Community Expert ,
May 31, 2018 May 31, 2018

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Please open your stamp and start the print dialogue. Post your dialogue here.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
May 31, 2018 May 31, 2018

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It should look like this:

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
May 31, 2018 May 31, 2018

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Have you received the screenshots ok?

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New Here ,
May 31, 2018 May 31, 2018

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no I dont get that if im wanting to print something - here are some screenshots in order - as before I changed the greyscale in adobe reader somewhere ive never had the option on my printer - ive changed it from black and which to colour in case that might make a difference but it doesntSAM_4650.JPGSAM_4649.JPG

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New Here ,
May 31, 2018 May 31, 2018

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SAM_4651.JPG

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New Here ,
May 31, 2018 May 31, 2018

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SAM_4652.JPG

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New Here ,
Jun 02, 2018 Jun 02, 2018

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did you get the screenshots ok?

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Community Expert ,
May 31, 2018 May 31, 2018

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brendaa36827755  wrote

(see screen print)

There is no screen print!

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Jun 05, 2018 Jun 05, 2018

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Hi Brendaa,

Thanks for the screenshots. Could you try clicking "preferences" and check if you are getting Advanced printing options for your printer? If not, try reinstalling the printer driver and check if that helps.

Below is a screenshot of the Advanced printing option available for my printer:

Thanks,

Shivam

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New Here ,
Jun 05, 2018 Jun 05, 2018

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sorry dont have the drivers and not available from Epson either - but as before I never changed the settings on my printer on computer as it doesnt give you the option - it was when I uploaded Adobe Reader

I use my printer daily and print 10 labels approx per day - have been doing them at a friends at the minute as they wont scan as too grey

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Adobe Employee ,
Jun 06, 2018 Jun 06, 2018

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Hi Brendaa,

Could you try following steps:

Remove Reader DC using cleaner tool found here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs , restart the computer and then reinstall Reader from here - Adobe - Adobe Acrobat Reader DC Distribution, reboot the machine and check.

Thanks,

Shivam

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Community Expert ,
Jun 06, 2018 Jun 06, 2018

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Are you opening your file with your browser? Your print dialogue pictures do show different screens as with Acrobat!

ABAMBO | Hard- and Software Engineer | Photographer

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