Guided Actions Error - warning triangle when selecting individual guided actions

[clarice_9783]

We have set up Guided Actions to be able to quickly add individual additional pdf pages in any combination to an existing pdf. This helps us add selected pages and not running the full action means we do not need to add all the optional pages then delete them. However, for some users when they select individual guided actions the below error appears (see image below), and the only workaround is clicking "start" but this runs the full action then the user has to manually remove pages.

This has only started happening recently to some users, are there any solutions please?

 

 

[Tariq Ahmad Dar]

Hi @CLARICE_978, 

Sorry for the troubled experience, and thanks for reaching out. 

Judging from the screenshot, it appears there is an error with some files. To test, you can edit the existing action to test the workflow on an individual file and check if the action works on the affected machine. 

Also, if possible, try recording a video of the workflow so we can check if the application is having any trouble. 

Please ensure your copy of Adobe Acrobat is updated, to check for any pending updates, launch Acrobat > Help > Check For Updates.

Let us know how it works at your end

~Tariq

[clarice_9783]

Hi Tariq, thank you for your reply!

I tried editing the action to test the workflow on an individual file, and I tried creating a new action too. The new action worked at first but when I tried in a different file/new file it stopped working.

Adobe Acrobat is on the latest version also.

If we click "start" it sometimes gives us this security warning and if we click allow it does seem to work.

[clarice_9783]

@Tariq Ahmad Dar 

[Tariq Ahmad Dar]

Hi @clarice_9783,

Try to launch Acrobat with Admin right and check if that resolves the issue. 

Also, let me know the files you are trying to run the action on, are those on the network drive? If that is the case, copy some of the files locally and run the test again. 

Let us know how it works.

~Tariq

[clarice_9783 · Accepted solution]

Hi @Tariq Ahmad Dar clicking the below appeared to work for us! Thank you

[Tariq Ahmad Dar]

Thank you for keeping the discussion updated and sharing what worked, @clarice_9783!

If you are okay with leaving the option disabled, which is not advised. You may have your IT team check this help page: https://adobe.ly/4iHkTLN;

Feel free to reach out.

~Tariq