HAND & arrow select tool is missing now from top tool list. 'H' does not work. Must right click to

[defaultct7rst3k4apy]

I noticed a week ago or so that the hand (pan) and arrow select tool are missing from the top tool bar and is not available anymore from the HIDE/UNHIDE View menu items.

I have to always right click and select it.  Pressing "H" or "h"  does not make the hand tool appear.

This used to work.

What has happened ?  

I just did an update to the latest 2023 upgrade and that did not fix anything.

Why would this happen ?

Thank you

bob

[AkanchhaS]

Hi @defaultct7rst3k4apy 

Hope you are doing well.

Looking at the description given above, I believe you have Acrobat's New UI. 

Since it's a new UI, a couple of options have been changed and repositioned. 

In New UI 

If you are willing to get the old view where it used to be available in the toolbar, then

• Click on the hamburger icon in the upper left corner.
• Click on Disable New Acrobat
• and then you can find Pan tool in toolbar at the top

Hope this works. Let us know if it doesn't

Thanks,

Akanchha 

[defaultct7rst3k4apy]

Not sure what icon you are referring to but I do not think that my version (newer) has this.

I do not see it.  Here is a snip tool of the top area of my Acrobat PDF reader with toolbars showing.

I see everything except for the hand and select tool showing.  There is actually more tools than I need

here that are not hidden but I cannot seem to change to an old view option.

[Abambo]

@AkanchhaS is talking about this menu:

What is your exact Acrobat version?

Try if the space key does not bring up the hand tool.

[defaultct7rst3k4apy]

I captured it so I didn't get anything wrong.

Thank you

[defaultct7rst3k4apy]

Probably easier to read as an inline jpg

[AkanchhaS]

Okay, I got it. You are still on the old view of Acrobat. In this UI, below are the steps to find the hand and select the tool here.

• Right-click on the toolbar at the top
• Show Select & Zoom tools
• Check Hand tool and Select the tool

Let us know if this works.

Thanks,

Akanchha

[defaultct7rst3k4apy]

Nope.  Still not there.  Now, the hand tool has been in my reader for a LONG time now.

It just disappeared a week or 2 ago and when I did the update a few days ago to the present version, it did not help.   I even tried selecting "show all zoom"   features, or something like that.

I think I must just have to use something else or find some older version of PDF reader ?

Thank you very much for trying to help.

But here is what I have after doing what you suggested.... 

[defaultct7rst3k4apy]

No, still do not see the hand or arrow selection on the top. I will just have to continue right clicking on the page to select the hand tool.

Thank you for trying to help

Maybe someday Adobe will fix this 

boB

[defaultct7rst3k4apy]

I should say, the hand and select tool are nowhere on the tools, either top or the side

boB

[AkanchhaS]

Sorry to hear that it still hasn't been resolved. 

Please Run this cleaner tool to remove the existing installer and application’s file traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

and Download the Acrobat Reader installer from here:

https://get.adobe.com/reader/enterprise/

Thanks,

Akanchha

[Zoe31689140syf6]

The latest update to Adobe creative cloud is the worst ever. 

[Michael33326279ks0v]

I'm sorry but the "new" update is so poorly executed as to appear to have been conceived by Foxit.

[Tariq Ahmad Dar]

Hi All,

Hope you are doing well.

We acknowledge that the new Acrobat represents a notable change; however, we hope that as you get familiar with the new interface, you can be more productive and get more out of Acrobat.

We are actively working on all the currently unavailable features, such as customizing the all-page display, navigation & zoom tools such as 2-page view, 2-page with scrolling, marquee & dynamic zoom, etc., from the bottom right menu. And we will address them with the highest priority.

As you get more comfortable with the new interface, please contact us with specific questions on tools, features, or functionalities. We’re happy to provide helpful resources and answers to your questions.

If your critical workflows are impacted, you can switch to the old UI from the “Menu” on the top left corner of Windows and View Menu on MacOS. We will follow up with a detailed community-featured post, guiding you to familiarise yourself with the new interface and regular updates on upcoming changes.

Thanks,
Tariq Ahmad

[defaultct7rst3k4apy]

Thank you Tariq.   

There is no    "MENU"   item anywhere that I can see though.

Below is copy/paste of Help/About  

boB

Copyright © 1984-2023 Adobe. All rights reserved.

Adobe, the Adobe logo, the Adobe PDF logo, and Acrobat are either registered trademarks or trademarks of Adobe in the United States and/or other countries. All other trademarks are the property of their respective owners.

Portions Copyright IntegrityWare, Inc

Portions copyright Right Hemisphere, Inc.

Portions utilize Microsoft Windows Media Technologies. Copyright (c) 1999-2002, 2006 Microsoft Corporation. All Rights Reserved.

Portions are the result of a cooperative development process by Adobe and Microsoft Corporation.

Copyright 2003-2022 Solid Documents Limited.

Third Party notices, terms and conditions pertaining to third party software can be found at: http://www.adobe.com/go/thirdparty.

[Graham32358899yn2v]

I am have the exact same problems. How could this be released like this?

[Abambo]

Space gives you the hand tool.

[Graham32358899yn2v]

Thank you. 

In the future, if there are going to be significant changes, could you let us know ahead of time what is coming. I thought my pdf we just messing up and was trying to figure out what went wrong. Was not aware it was being updated. I may have missed soemthing and I apologize if I did. So far, not thrilled with the changes. I will give it time to get used to it. 

[defaultct7rst3k4apy]

I found another way this PDF viewer lets me get the hand or select tool.  When I move my cursor towards the bottom of a document, a bar comes up with select/hand  +/- and a couple of page navigation change tools.

So, three (3) ways....

The bar at the bottom,  right-clicking or the space bar which I did not know about.

So, I would like to have the hand/select tool at the top where I used to be BUT I would say that I am happy with the 3 other ways of doing this.

Allow the select/hand tool from the top bar again but these 3 ways will work fine.  I'm used to it now.

boB

[LaurieHBC]

I just got a new computer and was having the same problem.  When I checked at the bottom as you suggest above, that little toolbar has a button that lets you put those tools back up into your toolbar!!  When it's in the toolbar the button lets you remove it.

[Gomcse]

Literally the dumbest upgrade ever. Absolutely wrecked our productivity with people searching for the simplest things. Just disable new Adobe in the menu to get back to work. It's okay to make occasional small changes and let people get used to them, but this redesign? So dumb. 

[srmla71m]

The "h" keyboard shortcut (when "use single key accelerators" is enabled) is broke in the new version.  When you press "v" to select text and want to go back to the hand tool by pressing "h", instead it creates a comment.  I had to disable the new version to get "h" to work again.  Other than that I didn't mind the new interface.