Hand tools no longer selects text

New Here ,
Jul 14, 2022 Jul 14, 2022

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Basically I have the same problem as @flydiver  described in his post. The hand tool no longer selects text. In the "Preferences"  --> "General"  the "Make Hand tool select text & images" option is select. I uninstalled then downloaded and installed fresh version of Adobe Reader and it still doesn't work.

preferences.pngreader.gif

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General troubleshooting

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Adobe Community Professional ,
Jul 14, 2022 Jul 14, 2022

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In which version of Acrobat is this happening and what operating system are you on?

 

Also, what type of mouse device is in use? (just curious)

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New Here ,
Jul 15, 2022 Jul 15, 2022

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The OS is Widnows 10. The Adobe Reader as well as Widnows are updated to the latest available versions. The mouse is Lenovo Legion M200 RGB. 

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Adobe Employee ,
Jul 15, 2022 Jul 15, 2022

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Hi there!

 

Could you please confirm the Acrobat Reader version on the machine?

You may use the steps suggested in the following help document to check the version details: https://helpx.adobe.com/in/acrobat/kb/identify-product-version.html.

Did you make any recent changes after which the issue started occurring?

 

Thanks,

Meenakshi

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New Here ,
Jul 15, 2022 Jul 15, 2022

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Hi! The version is 2022.001.20169. I can't recall doing anything specific. I know for sure didn't tamper with settings, the most I could potentially do is update application or Windows. 

cardcheat_0-1657906381207.png

 

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Adobe Employee ,
Jul 18, 2022 Jul 18, 2022

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Hi @blablaalb ,

 

Sorry for the trouble , Could you please also confirm whether you are facing this problem on all files or on some specific files.

 

Regards

Gaurav

 

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New Here ,
Jul 19, 2022 Jul 19, 2022

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Hi! It's not file specific, I'm facing this problem with all files. 

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