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My old computer died so I had to replace it with a new machine. I have a purchased copy of Acrobat Pro DC 2015 release version 12.0 on DVD that I am trying to install on my new machine.
Once I install the software I get a message that I need to sign in.
When I click the sign in now button I get a message saying "Update required Your browser or operating system is no longer supported. You may need to install the latest updates to your operating system.
I am running Windows 10 Pro 64 bit
Acrobat version 12.0
How do I get this program runing?
Thanks
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Hi Joel
Hope you are doing well and sorry to hear that.
Please go through the help page https://helpx.adobe.com/x-productkb/global/update-operating-system-and-browser.html and see if that works for you.
Regards
Amal
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Hi Amal,
I have confirmed that my OS and browser are up to date. I was using Edge but switched back to explorer as well and that didn't help.
Joel
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Hi there
If you are running the latest Adobe software and still see issues, make sure that Internet Explorer 11 is not set to Compatibility Mode, Legacy Emulation Mode or a document mode prior to Internet Explorer 11. Learn more about Internet Explorer Document Modes.
If your organization isn’t able to turn off compatibility mode, you can create a per-product exception using the registry keys below. The example below will force Acrobat into Internet Explorer 11 mode; you can add additional keys for other Adobe products as needed.
Download the file with the registry entries as described in the help page shared earlier and check
Regards
Amal