Having Trouble Installing Acrobat Pro DC to my new computer

New Here ,
Apr 07, 2022 Apr 07, 2022

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My old computer died so I had to replace it with a new machine. I have a purchased copy of Acrobat Pro DC 2015 release version 12.0 on DVD that I am trying to install on my new machine. 

Once I install the software I get a message that I need to sign in.

When I click the sign in now button I get a message saying "Update required  Your browser or operating system is no longer supported. You may need to install the latest updates to your operating system.

 

I am running Windows 10 Pro 64 bit

Acrobat version 12.0

 

How do I get this program runing?

 

Thanks

 

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Adobe Employee ,
Apr 07, 2022 Apr 07, 2022

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Hi Joel

 

Hope you are doing well and sorry to hear that.

 

Please go through the help page  https://helpx.adobe.com/x-productkb/global/update-operating-system-and-browser.html and see if that works for you.

 

Regards

Amal

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New Here ,
Apr 07, 2022 Apr 07, 2022

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Hi Amal,

 

I have confirmed that my OS and browser are up to date. I was using Edge but switched back to explorer as well and that didn't help.

 

Joel

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Adobe Employee ,
Apr 11, 2022 Apr 11, 2022

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Hi there

 

If you are running the latest Adobe software and still see issues, make sure that Internet Explorer 11 is not set to Compatibility Mode, Legacy Emulation Mode or a document mode prior to Internet Explorer 11. Learn more about Internet Explorer Document Modes.

If your organization isn’t able to turn off compatibility mode, you can create a per-product exception using the registry keys below. The example below will force Acrobat into Internet Explorer 11 mode; you can add additional keys for other Adobe products as needed. 

Download the file with the registry entries as described in the help page shared earlier and check

 

Regards

Amal

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