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Headers and footers not showing in Acrobat, but do in internet browser

Community Beginner ,
Nov 22, 2023 Nov 22, 2023

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I need to do an accessibility check in Acrobat on a document originally created in InDesign. Unfortunately, when I open the PDF in Acrobat, some of the headers and footers do not show. However, if I open the PDF in an internet browser, they show up normally. This happens with a few different documents for me but not all of them. I've searched the internet and cannot seem to find a solution to this. I found a previous thread that I thought might help Solved: Re: Images in header/footer of PDF output no longe... - Adobe Community - 10924535, but cannot figure out how or where to adjust the "Download Timeout" field.  

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PDF , Standards and accessibility

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Community Expert ,
Nov 23, 2023 Nov 23, 2023

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Does you use RoboHelp?

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Community Beginner ,
Nov 24, 2023 Nov 24, 2023

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No, I don't

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Community Expert ,
Nov 24, 2023 Nov 24, 2023

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The "Download Timeout" field is available in RoboHelp. 

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Community Beginner ,
Nov 24, 2023 Nov 24, 2023

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Ah, unfortunately I don't have the ability to download that program through my work.

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