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Hefty cancellation fees

New Here ,
Dec 12, 2023 Dec 12, 2023

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I am a student and have been using adobe for a long time. I just took the trial subscription for some university-related project and I was charged without any notice about my trial ending. Now I am trying to cancel my subscription, and Adobe is charging me a hefty cancellation fee if I do so. I am so disappointed with the customer support as the never respond. 

Kindly revert and cancel my subscription without a fee!!!

TOPICS
Create PDFs , PDF , Standards and accessibility

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Community Expert ,
Dec 13, 2023 Dec 13, 2023

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We can't help. You must contact Adobe Support directly for help with this issue, using one of these channels:

Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(make sure pop-ups are not blocked; type "Agent" to chat with a real person, or via phone, during working hours)

Twitter: https://twitter.com/AdobeCare

There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

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Community Expert ,
Dec 13, 2023 Dec 13, 2023

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LATEST
quote

I am a student and have been using adobe for a long time. I just took the trial subscription for some university-related project and I was charged without any notice about my trial ending.


By @Warisha342280453uem

That is the documented behaviour. Check the e-mail you got when you took the plan.

quote

Now I am trying to cancel my subscription, and Adobe is charging me a hefty cancellation fee if I do so.


By @Warisha342280453uem

That also is the documented behaviour. Cancelling after the first 14 days of your paid subscription triggers the early cancellation fee of half of the remaining dues.

quote

 I am so disappointed with the customer support as the never respond. 


By @Warisha342280453uem

I don't know how you tried to contact customer service. The best is via chat. Type agent after the first initial questions. You will get connected to an agent. Depending on your region, however, you may be restricted to access to support during the standard office hours.

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

 

Good luck. Update this thread if you need further guidance.

ABAMBO | Hard- and Software Engineer | Photographer

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