HELP - Can't Email Form

[laurie_1333]

I have created a fillable form that I have sent out to my co-workers.  The form has an "Email to..." button on it. 

The button works for me, but when the other staff complete the form and try to submit it, they get a pop-up stating that Adobe Acrobat cannot connect with their Outlook. 

Can anyone please help me figure out what is going wrong???

[Abambo]

There may be an authorization issue with Acrobat connecting to Outlook. Check also in a Microsoft forum, as this may also be an Outlook issue.

[PDF Automation Station]

Are they using a desktop Outlook application, or web-based Outlook?

[laurie_1333]

Most of them use the PWA version of Outlook.

[PDF Automation Station]

Did they add the account and include the password under Edit > Peferences (Ctrl + k) > Email Accounts?

[laurie_1333]

On the version we have there is not an "Email Accounts" option under preferences.

[PDF Automation Station]

Which version do you have?

[laurie_1333]

Adobe Acrobat Standard

Version File: 22.003.20282.0

Sorry, I hope that is the right information.