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HELP!! Files get closed without any reason

New Here ,
May 07, 2024 May 07, 2024

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When I start using pdf files the documents suddenly close out without any given reason.

I have then to re-open it and it closes again.

After several attempts the file seems to be steady and then I can work but it is been really anoying considering I have a customer in front of me waiting.

 

I really appreciate any support

 

Regards

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Al Assistant , General troubleshooting , How to , PDF

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correct answers 1 Correct answer

Adobe Employee , May 07, 2024 May 07, 2024

Hi @Jorge3724198316bh 

Hope you are doing well and sorry to hear that

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20736 installed. Go to Help > Check for updates

...

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Adobe Employee ,
May 07, 2024 May 07, 2024

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Hi @Jorge3724198316bh 

Hope you are doing well and sorry to hear that

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20736 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

 

~Amal

 

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

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New Here ,
May 07, 2024 May 07, 2024

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Thank you Amal, 

My files work perfectly now, hope keeps that way.

It seems I did not have the current version. I uninstall Acrobat and install it again and everything goes well so far.

 

Appreciate it

 

Kindest Regards

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