Help! Trouble with editing comment boxes I create with comment tool

New Here ,
Jun 09, 2022 Jun 09, 2022

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Hello—

I mark up PDFs all the time. In the last week or so, when choosing "Comments" and using the comment tools, my PDF page—and the red arrow boxes—just flash and flash. My goal is to add the comment boxes with the arrow from the tool bar, type annotations within the boxes, and be able to go back in to edit/update. I'm just getting incessant flashing now and can't do my job. IT has started to try different things, but no luck yet. Any advice???
Thank you. 

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General troubleshooting

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Adobe Employee ,
Jun 09, 2022 Jun 09, 2022

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Hi there

 

Hope you are doing well and sorry for the trouble.

 

Would you mind sharing the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.1.20117 (Win), 20112 (Mac). Go to Help > Check for updates and reboot the computer once.

 

Also, check if it's a file-specific issue or not? Please try with a different PDF file and check.  If the file is stored on a shared network/drive, please download it to your computer first an then try again.

 

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

 

You may also try to create a new test user profile with full admin rights or enable the root account in MAC and try using the application there and check.

 

Regards

Amal

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New Here ,
Jun 09, 2022 Jun 09, 2022

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Hi. I have the latest Adobe and have had issues with multiple files. I'll check out the settings you shared. Thank you!

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Adobe Employee ,
Jun 10, 2022 Jun 10, 2022

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Hi there

 

Keep us posted on how it goes for you after you try the suggestions provided above.

 

Regards

Amal

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