How can I contact actual customer support about a problem with my account?

[george_7755]

I have owned ADOBY Acrobat software for some 20 + years. Now out of nowhere Adobe does not let me use my own software until I reactivate a licence.  They do not ask for payment, just provide a form with 2 choces. 1, ..reactivate by internet, 2. reactivate by phone. If I try by  Internet it says that they do not recognise my server. If I try by phone, none of the phone numbers are in service.   Any other attempt to resolve this issue results in an attempt to sell me something !

I do not want to purchase anythin, just want to use my software I paid for in full many years ago.  How did Adobe get in to my computer to shut down my software is nothing but a PIRACY !

[AnandSri]

Hello,

I hope you're doing well, and we apologize for the delayed response and the trouble.

The email address you used to log in to the community is not linked to any subscription or license. Do you have a serial number for the Acrobat app? If you have registered it, you can find it here: Find Serial Number.

If you're using an older version of Acrobat, could you please share the version details? You can check the version using this guide: Identify Product Version.

For troubleshooting steps, please refer to this article: Acrobat Licensing & Trial Issues.

I hope this helps,

Thanks,

Anand Sri.