How can I deactivate a copy of Acrobat Pro X on a laptop I do not have anymore and reinstall it on a new laptop?

[alphatuff]

I have two registered copies of Acrobat Pro X. One is on a laptop I no longer have and I never had a chance to deactivate it. How can I have that copy deactivated and reinstalled on a new laptop I just purchased? I have the key in my Adobe profile....thanks.

[kglad · Accepted solution]

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html and request an activation count reset.

ask for nothing else or you'll be refused.

[alphatuff]

Thank you! I will try this tomorrow and report back. I appreciate your help.

[kglad]

you're welcome.

[alphatuff]

KGLAD your answer was correct! I have downloaded, installed, and registered my Adobe Acrobat Pro...thank you!

[kglad]

good to hear!

(p.s when using the adobe forums, please mark helpful/correct responses, if there are any.)

[Chris22536278apm8]

kglad,

I know this reply is 7 years later, but I'm having the same issue with resetting my activations.  The Virtual Assistant is saying I need an active subscription to deactivate my Adobe Pro XI.  Any hope for me??

[try67]

No. It's no longer possible, since Adobe took away the option to reset the activation count from its support staff.