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How can I deactivate a copy of Acrobat Pro X on a laptop I do not have anymore and reinstall it on a new laptop?

New Here ,
Mar 27, 2017 Mar 27, 2017

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I have two registered copies of Acrobat Pro X. One is on a laptop I no longer have and I never had a chance to deactivate it. How can I have that copy deactivated and reinstalled on a new laptop I just purchased? I have the key in my Adobe profile....thanks.

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Install update and subscribe to Acrobat

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correct answers 1 Correct answer

Community Expert , Mar 27, 2017 Mar 27, 2017

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html and request an activation count reset.

ask for nothing else or you'll be refused.

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Community Expert ,
Mar 27, 2017 Mar 27, 2017

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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html and request an activation count reset.

ask for nothing else or you'll be refused.

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New Here ,
Mar 28, 2017 Mar 28, 2017

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Thank you! I will try this tomorrow and report back. I appreciate your help.

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Community Expert ,
Mar 29, 2017 Mar 29, 2017

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you're welcome.

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New Here ,
Mar 29, 2017 Mar 29, 2017

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KGLAD your answer was correct! I have downloaded, installed, and registered my Adobe Acrobat Pro...thank you!

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Community Expert ,
Mar 29, 2017 Mar 29, 2017

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good to hear!

(p.s when using the adobe forums, please mark helpful/correct responses, if there are any.)

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New Here ,
Jul 05, 2024 Jul 05, 2024

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kglad,

I know this reply is 7 years later, but I'm having the same issue with resetting my activations.  The Virtual Assistant is saying I need an active subscription to deactivate my Adobe Pro XI.  Any hope for me??

 

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Community Expert ,
Jul 07, 2024 Jul 07, 2024

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No. It's no longer possible, since Adobe took away the option to reset the activation count from its support staff.

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