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How can I downgrade Acrobat version?

Community Beginner ,
Feb 28, 2024 Feb 28, 2024

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Morning to all, 

 

I need to downgrade Acrobat to a specific version ( This one https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousnov2023.htm... ) the 23.006.20380

 

But my problem is that I try to install the updater it doesn't work because I have a newer version in my computer. I also try to installa an Acrobat DC 2020 that I found in the forums but the updater doesn't work as well.

 

Through the Creative Cloud is not possible to downgrade Acrobat, unfortunately...

 

Which is the path that I have to follow?

 

Best,

Francesco

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How to , Install update and subscribe to Acrobat , Print and prepress

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Community Expert ,
Feb 29, 2024 Feb 29, 2024

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quote

But my problem is that I try to install the updater it doesn't work because I have a newer version in my computer. I also try to installa an Acrobat DC 2020 that I found in the forums but the updater doesn't work as well.


By @francescoroto

Well, you need to uninstall the newer version.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Feb 29, 2024 Feb 29, 2024

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Yes I tried but this is an updater and, of course, if you don't have a program to update.... 😄

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Community Expert ,
Mar 05, 2024 Mar 05, 2024

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Yes I tried but this is an updater and, of course, if you don't have a program to update.... 😄


By @francescoroto

You need the full installation files then. You can't use an “update” install package to downgrade. It's not designed for this.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Mar 05, 2024 Mar 05, 2024

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Hello, anyone knows how to do that?

 

I need a full installer of a previous version of this 23.006.20380 to do an update...

 

Thanks

Francesco

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Community Expert ,
Mar 05, 2024 Mar 05, 2024

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Contact Adobe customer care: Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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