How can I download and activate adobe acrobat pro DC on a new MacBook pro

[asafetida]

I tried to download and reinstall an Adobe Acrobat Pro DC license on a new MacBook pro, but I can't find the place to activate the license in Adobe Acrobat downloaded. Logging in Adobe ID also can't solve this problem.

Will be appreciated if someone could help me please.

[try67]

Logging in to the account that has the subscription that should be enough.

What happens when you do that? Does it not recognize your subscription? What is the exact message you're getting?

[asafetida]

It might because I subscribed in 2017. When communicating with the customer service, he couldn't find my subscription record at the beginning, but after inquiring he found that I had purchased Acrobat 10.0 and Acrobat 12.0. Maybe this is why when I download Adobe Acrobat DC and log in, the system is unable to identify and activate the license.

[try67]

Yes, that's very likely. Also, at the time Acrobat 2017 was confusingly also called Acrobat DC, but now Acrobat DC is not the subscription-based version. If you purchased Acrobat (not buy a perpetual license for it), then you have a different version and Acrobat DC won't work for you.

[asafetida]

Due to my unfamiliarity with Acrobat version, which caused the misunderstanding in the above expression. Because I checked my historical emails that what I purchased was Acrobat DC. But what I downloaded today is also Acrobat DC...

[asafetida]

From this link I can download but cannot install.

[Bernd Alheit]

For the use of Adobe Acrobat DC you need a subscription.

[asafetida]

Already had it in 2017.

[Test Screen Name]

I don't think you could install Acrobat 2015 on Catalina or Big Sur. 

[asafetida]

So is it a system version incompatibility problem?

[asafetida]

The conclusion is that I need to subscribe a new version, right？