How can I unlock the Add text comment tool properties in Acrobat XI if the lock check is on but greyed out?

[kangi_sapa]

This is a question from 2015 not answered adequately.  My acrobat pro XI worked great until it didn't.  All of a sudden I have this same problem as is shown on the headline.  is there anything new out there to fix this?

[Cari Jansen]

Are you able to share a screenshot of what you are seeing?

• Does the PDF have security on it that doesn't allow making changes?
• Have you tried resetting the Acrobat preferences? See: How to reset Preference settings in Acrobat.

[kangi_sapa]

Thank you for your reply.  Yes, i tried the instructions on "how to reset preference settings....".  Did not work.  If it helps, everyone of my annotations is locked.  The thing is that I can unlock the others by going to properties and unchecking the lock box. However, on the "add text box" annotation it does not give me a chance to go to "properties" so I can't unlock it.  I seem to be missing a default setting somewhere.  Appreciate your advice.

[Cari Jansen]

Can you check the following? (and also are you able to upload a screenshot of exactly what you see?)

1. Open the PDF.
2. Choose Fie > Properties.
3. Click the Security tab.
4. Is Commenting allowed? Is Changing the Document Allowed?
   

[kangi_sapa]

here is what the security properties look like

spencer

[kangi_sapa]

Cari Jansen

i have the problem resolved.  it was a bit convoluted involving a reinstall plus more.  thank you for your attention.

spencer

[jgreenlee-poway]

How did you resolve it?  I'm having the same issue. Please help! Thank you.