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69

How can Turn off the 'AI Assistant'?

New Here ,
Jul 16, 2024 Jul 16, 2024

How can I get rid of the horrible 'AI Assisitant' ? I hate, hate, hate, hate eeverything about it. I hate the popups that constantly get in my way every time I open a new PDF, I hate the way it dramatically slows down the application every time I want to just search for something, and I hate that way that it doesn't work at all or provide any value of any form. I just want it gone and never, ever, ever, ever, under any circumstances want it to be there getting in the way of every simple thing I want to do.  Please, please, please, please: how can I make it just go away? I just want to open and look at a PDF for heavens sake, I don't need any of this AI nonsense.

-Ed May

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Al Assistant , PDF
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1 ACCEPTED SOLUTION
Adobe Employee ,
Aug 15, 2024 Aug 15, 2024

Hi @Edwin38637954oaar,

You can follow the suggestions from this help page: https://helpx.adobe.com/acrobat/using/disable-generative-ai.html  

This can be done from the App Preferences:

  • Launch Acrobat.
  • Hamburger Icon(New Acrobat) or Edit > Preferences
  • Generative Ai
  • Uncheck - "Enable generate AI feature in Acrobat"
  • Click Ok. 
  • Re-launch Acrobat. 

 

Let us know if you have further questions. 


~Tariq

 

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replies 125 Replies 125
Explorer ,
Mar 11, 2025 Mar 11, 2025

Sorry... but I don't have a MAC to advise you on that. Maybe if someone from Adobe was here, they could provide information about this on a MAC. But I am not going to stop helping people because I can't help MAC people too....

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Explorer ,
Aug 21, 2025 Aug 21, 2025

Tone is COMPLETELY understandable.  We are using Acrobat for business.  We don't need controls popping up and blocking our work if our mouse pointer wanders into the wrong neighborhood.  This has never once helped my workflow.  I getcha.

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Community Beginner ,
Jan 06, 2025 Jan 06, 2025

If the AI assistant is not available, then no one would be asking how to disable it would they?  Your answer makes no logical sense.  

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Explorer ,
Jan 14, 2025 Jan 14, 2025

Finally, after all the responses to uncheck the AI features which doesn't work, Disabling the New Acrobat seems to have finally removed that annoying button from the screen. Now if all of the people at Adobe would just tell people this and stop referring to the stupid Generative AI checkbox to turn it off because it doesn't do crap!

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Explorer ,
Feb 02, 2025 Feb 02, 2025

Thank you!!

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Explorer ,
Mar 11, 2025 Mar 11, 2025

Have you tried looking in the Home tab... with the house. In Apple, that might be where the Disable New Version is located and when you click on it, that home tab will probably disappear as it goes back to the last version.

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New Here ,
Oct 09, 2024 Oct 09, 2024

It is off. But the AI Assistant tries to get me to use it but interferring in what I'm doing. 

A "Don't bug me" option is needed for the AI.

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Adobe Employee ,
Oct 11, 2024 Oct 11, 2024

Hi @tomf65040417

 

If possible, please share a video recording of what is happening on your end. 

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Community Beginner ,
Oct 18, 2024 Oct 18, 2024

I have disabled/removed the ridculous AI Assistant no less than 3 times, but it keeps showing back up. How do we permanently remove it? Don't want it. Don't need it. Don't want to see it.

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New Here ,
Nov 06, 2024 Nov 06, 2024

Same issue! It freezes my computor and I have turned it off in the settings. Absolutely ridiculous of Adobe. 

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Community Beginner ,
Nov 07, 2024 Nov 07, 2024

In all fairness, Adobe did provide one option for me on this: In the upper left corner of Acrobat Reader, select the MENU (3 horizontal lines). From the drop down menu, select DISABLE NEW ACROBAT READER. This made the artificial idiot button (and other features I presume) go away... for now.

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New Here ,
Nov 25, 2024 Nov 25, 2024

Thank you! This was exactly the answer I needed. The Generative AI was already switched off, but I was constantly getting pop-ups suggesting I try it out, which were getting in the way and slowing things down. Disabling the new acrobat reader fixed it!

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New Here ,
Jan 13, 2025 Jan 13, 2025

Oh thank you!  I had not realized this was an option, and it now that I've "disabled new acrobat" the user experience is much more tolerable for me.  Really appreciate you pointing this out.

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New Here ,
Feb 02, 2025 Feb 02, 2025

This was what I needed. As a side benefit, it also got rid of the HORRENDOUS hamburger menu where it was almost impossible for me to find anything.

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New Here ,
Jul 30, 2025 Jul 30, 2025

No such icon exists on my screen, or any adobe screen for that matter. the AI thing is flat out terrorism.

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Explorer ,
Nov 14, 2024 Nov 14, 2024

As far as I could determine that solution doesn't work for an Android phone.  I sure do agree with the op.  This new feature sucks and should never been made a requirement

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New Here ,
Nov 24, 2024 Nov 24, 2024

I tried your suggestions. 1. The generative AI box was NOT clicked to begin with. 2. The cards box was clicked and I unclicked that. Restarted. Cards are gone. AND the AI Assistantbutton is still all over my document reading screen. EVERY time I open a document I have to go to the bottom of the screen and force it to hide the search bar, or whatever it is.

 

NONE of the AI stuff is necessary. It should be an OPT IN not a mandatory - too bad if you don't like it, can't opt out scenario. I want an update that makes 100% of the AI OPTIONAL, such that when someone wants the AI, they have to go turn it on and configure it for the features they want; and the rest of us can go on our merry way and actually get some work done.

 

Very poorly done by Adobe that they would force this on everyone rather than making an optional feature. AI is a benefitless feature that does nothing to make my work easier.

 

Please fix this before the end of 2024.

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Community Beginner ,
Dec 01, 2024 Dec 01, 2024

No, this does not work. The "Ask AI Assistant" prompt still pops up even when all AI-related settings are turned off.

Terrible user experience.

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Explorer ,
Dec 19, 2024 Dec 19, 2024

Done that but still have the unwanted "AI Assistant" how do I get rid of  that immensly annoying dog poo

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Community Beginner ,
Jan 06, 2025 Jan 06, 2025

That doesn't work to get rid of the AI assistant.

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New Here ,
Jan 09, 2025 Jan 09, 2025

I did this because the ai window pops up blocking the pdf I'm trying to view. Now that I disabled it, it STILL makes a popup to block the pdf, asking if I want to renewable ai. NO! I DISABLED IT FOR A REASON! I DONT WANT IT! I DO NOT LIKE GREEN AI'S AND HAM!

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Community Beginner ,
Jan 09, 2025 Jan 09, 2025

I've done what you suggested to the OP, but AI is still showing up in the software, like he mentioned. How can we completely get rid of the AI tools and assistant? If this is not possible, it needs to be in future versions. I don't want AI enabled or included by default, and it just turns this software into bloatware. I will never use the features, and I don't want it offered or suggested.

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Explorer ,
Jan 14, 2025 Jan 14, 2025

DOES NOT WORK! When will someone from Adobe get that through their thick skulls. Just remove the feature... it is not needed!

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New Here ,
Feb 22, 2025 Feb 22, 2025

this doesn't work on Android 

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Explorer ,
Feb 22, 2025 Feb 22, 2025

This is NOT the correct answer to turning off AI... The real answer I finally figured out is to just go to the hamburger menu and simply click on DISABLE NEW ACROBAT READER and click OK. That got rid of everything that was bugging me and returned to the regular reader.

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