How do I turn off help pop-up bubbles in Adobe Acrobat Pro DC

[ClimateChangeVI.org]

Adobe's staff was not able to help with this problem, so I hope the community has an answer. While I am working in Acrobat, it will, from time-to-time, pop-up a blue help bubble with a flashing blue star. No work can be done in Acrobat until I go over to the pop-up and click 'X'. This is very interupting to the thought process, interferes with productivity and reduces work efficiency. I am hoping the community knows how to turn that function off or else pressure Adobe into creating an option to turn it off. Adobe staff seems to think I have a corrupt installation. However, it looks like a programming design not a corruption. I am including a screenshot of one of the disruptive pop-ups. I can send more pop-up examples if need be. It runs the entire gamut of the toolbar.

I thank you in advance for your advice and assistance.

[ls_rbls]

I think that you should be able to get rid of this if you right-click on that toolbar --->>> select "Show File Tools" from the context menu that will pop up--->>>then  uncheck from the next context "Add Files to Starred Files"

You can also try and see here: Edit--->>>Preferences--->>> "Basic Tools" section --->>> uncheck "View starred files in Recent tab"

If none of this work maybe a registry (MS Windows)  Preference (or Plist if on macOS) needs to be disabled.

[ClimateChangeVI.org · Accepted solution]

Hi! Thank you for responding. Your solution was close, but helped push me in the right direction.

Your suggestion afects files starred as 'Favorites', which is not the same as the blue blinking star that accompanies the blue help bubble pop-up.

I spent time checking/unchecking various options until the problem ceased. This is the solution.

"Edit--->>>Preferences--->>>General--->>>uncheck "Show me messages when I launch Adobe Acrobat".

Searching Google for Acrobat "Show me messages when I launch Adobe Acrobat" also finally got me to a bunch of people on different forums who were experiencing the same problem (including on Adobe forums!) The solution offered in those forums is the same as I wasted several hours figuring out. Why doesn't Adobe's help staff know this about their own product?

Laymen describe them as 'blue help pop-up bubbles' or similar. Adobe calls them 'Contextual Tips'. Thus, unless you know Adobe's jargon, their support staff cannot help you. No one could tell me that the pop-ups are called 'Contextual Tips' and no type of common sense or logic would lead me to search under that term.

I am glad I found the solution in "Preferences". Adobe's support staff wanted me to uninstall and reinstall ALL of my Adobe products. They have scheduled their 'higher tech team', as they call it, to call me during the week to work through a solution. LOL. Crazy, right? This for an option that easily turns off in preferences but simply lacks a common sense label/name to find it under.

Here is one of the Adobe Support Community's forum inquiries on the matter that is marked: Solved. https://community.adobe.com/t5/acrobat/can-i-stop-blue-popup-quot-tips-quot-appearing/td-p/10856154?...

[miket24434990]

Thanks for this. I just had to reinstall Acrobat because of another of its quirks and those blue things started popping up all over the place. I would never have thought that 'Show me messages when I launch Adobe Acrobat' had anything to do with it. I had already looked under preferences searhing for something like 'Display in-app tips' but couldn't see anything. And why are preferences under 'Edit' anyway?

Sorry - I'm having an anti-Adobe day today...

[Kimberly Mynatt]

Help!  I keep unchecking the box for "Edit--->>>Preferences--->>>General--->>>uncheck "Show me messages when I launch Adobe Acrobat" and click on OK however the blue box continues to pop up.  I've repeated this several times and the box is still checked when I reopen the Edit > Preferences > General.  It isn't saving my changes.

[ls_rbls]

Hi @Kimberly Mynatt ,

Are you on Microsoft Windows or macOS?

[Kimberly Mynatt]

I am using Windows 10

Kim Mynatt
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[Kimberly Mynatt]

I am using Windows 10

Kim Mynatt
Compliance Audit/Operations Special Projects

* 500 Alcoa Trail, Maryville, TN 37802
* Monday - Friday 8:30 A.M. to 5:30 P.M. (ET)
* W: 865-380-3000, Ext. 5680 or C: 865-385-5463
I work remotely, best to reach me on Microsoft Teams or Zoom


________________________________

CONFIDENTIALITY NOTICE
This message and the accompanying documents contain information that belongs to the sender and may contain information that is privileged, confidential, or exempt from disclosure under applicable law. If the reader of this e-mail is not the intended recipient, you are hereby notified that you are strictly prohibited from reading, disseminating, distributing, copying, or taking action in reliance on the content of this communication. If you have received this e-mail in error, please notify the sender immediately and destroy the original transmission. Thank you.

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[Dandreti]

I have the "Show me messages when I launch Adobe Acrobat" check box disabled and still get these little blue helper tool-tips. They typically appear after any kind of feature introduction or update - so a pretty consistent annoyance of the application.

I'll get to the quick answer: There is no way to disable them across the board. You will be forced to click the small "x" on every single one of them. There is no other solution at present.

You'll find that these forums are filled with similar requests for how to disable Acrobat's "Tool-tips" features, people hate them because they just get in the way.

I can also let you know that there are a lot of people and threads on these forums who claim to have a solution: they don't.

Sorry that there isn't a better way to resolve this. Adobe don't really seem interested in making Acrobat not hot garbage.

[LouH_DGS]

I'm having the same issue. I have turned the check box off in the Preferences and still the blue pop-ups must be dealt with every time I open a file.

[LarryK_95]

Also have the same continuing problem. The preferences option is unchecked.

[PaulC NY]

Having the same problem on Win10.  can confirm Dandreti's statement that unchecking the "Show me messages..." does not fix the issue. 
It's rather infuriating that no work can be done until this pop-up is dismissed.  Yay monoplies. 

[davidl70847510]

Still getting these "get started popups" upon opening every PDF!. This renders Acrobat unusable as a PDF viewer and so it is no longer my default viewer, which is pretty sad!

[Matt Attorney in Florida]

I cannot live with this issue any longer and I am actively seeking an alternative to Acrobat Pro DC. It's very PATHETIC that Adobe can't manage to fix this super annoying issue that makes a very expensive and necessary program essentially UNUSABLE. Nothing that Adobe does regarding its design and User Interfacing follows common logic, but this crap takes the cake. I've spent HOURS on the phone with tech support (with people I could barely understand because theri Indian accent is so thick) and still NO SOLUTION. 

[Cynthia34113613ammf]

I am having this problem also. It is incredibly annoying and disruptive. The "new" Abobe is as infuriating and difficult to use as the previous version, just in different ways.  I am using Mac with macOS Monterey.  I tried following some of the suggestions from other users by going into Edit but I couldn't see either next step - Basic Tools or Preferences, so I am still stuck with this very poor design feature. Boo Adobe. 

[jerrisophicles90250]

Same issue here.

MacOS 14.1.1 and Acrobat Pro Continuous Release.

All "help" should be able to be turned on or off. I have turned everything off but I continue to get help messages, this time when Acrobat was 'quit,' I double-clicked PDF, Acrobat first told me how to use the Star "favorite" feature, then it gave me a "What's New" window with "Try now" and "Learn more" options.

I want all of these interruptions OFF.

[Dario30031985xi44]

Does Adobe comment in this community? Its quite frustrating as I can see many people are facing the same issue, we uncheck the box yet we still get messages and popups! Adobe please fix that? Any body know if this behavior can be turned off in the registry?

[ls_rbls]

Actually, they do.

Let me see if I can tag the correct Adobe rep  for this discussion.

[ls_rbls]

@Dario30031985xi44  Try this guidance:

• Solved: Re: Disable the "Welcome to Acrobat Reader" "Start... - Adobe Community - 13887045 

NOTE:

Not everyone is having this issue. In which case, manual tweaking may be required on your end rather than a fix.

There are two solutions offered in the discussion that I linked for you above (one from Adobe, the other solution from a member of the Acrobat community).

Let us know if this helped.

[jerrisophicles90250]

The "Solved" link, above, refers to a Windows Enterprise environment. It offered another link to https://www.adobe.com/devnet-docs/acrobatetk/tools/PrefRef/Windows/FeatureLockDown.html that had some instruction for Macintosh including some explanation about Hungarian translations. I haven't seen any of these features in my Macintosh Adobe Acrobat and I saw no user-friendly instruction on how to implement any of it. The link above appears to be for administrators who handle Adobe requests as part of their job.

So, if the solution is in fact posted above, I can't figure it out. It doesn't appear to me that any solution for this issue is there.