How do I use Adobe Acrobat Pro Desktop software in conjunction with Adobe account?

[Guest]

I purchased the desktop version software of Acrobat Pro 2017 and installed it to my computer. The product is registered under my account and I am signed in while viewing documents, but none of the tools that come with Pro are accessible. I am not sure what else I need to do.

[kglad]

open your acrobat > click help > about acrobat and take a screenshot > embed the screenshot by responding at adobe.com, not via email.

[Guest]

[Bernd Alheit]

You must use Adobe Acrobat, not Acrobat Reader.

[kglad · Accepted solution]

acrobat reader is free.  you can read pdf's with it but you can't do much editing.

if you really purchased something, check your account to see what you purchased, https://accounts.adobe.com and then attach a screenshot showing what that is.

[defaultupbm4jzz3rj6]

I am having the same issue