How I solved my Acrobat DC printing issue: turning off Folder Redirection for the AppData folder

[cshep4884]

I'm not even sure if this is the correct place for this. Feel free to move if needed.

From all my web and forum searches, I have not found anyone with the exact same issue I have experienced with Acrobat DC in my environment, so I thought I would tell my story and hope it may help point someone else in the right direction with their issue.

This is probably going to be long so I’ll give a TL;DR right up top for those that don’t want to read it all.

TL;DR

Adobe Acrobat DC (Pro and Standard) has a random, intermittent printing issue.

All Windows 7 clients, (Windows 10 for the IT Department), mix of 2008R2 and 2012R2 server Active Directory Domain. Folder redirection, roaming profiles (some users have it turned off for various reasons)

Pretty standard stuff, nothing weird or outrageous (in my opinion)

Tried every fix under the sun, from wiping profiles, to re-imaging workstations. Completely wiping all traces of network installed and or GPO deployed printers from a print server and then just installing a printer locally.

The final fix (still pending at this point, as it’s only been a couple of weeks on my test user, and one week on live employee) is to turn off Folder Redirection for the AppData folder. Problem was immediately resolved. Maybe some of you know that to be a common fix, but I sure didn’t.

Instead of taking up a lot of space with something that may not be wanted, I'll leave it here with just the short version. If anyone wants to read the rest, I'll gladly post it here in a reply if it will let me post that much text. (it's 4 pages worth roughly). Feel free to ask any questions and I'll try to answer as best I can.

[Abambo]

Thanks for this short report. And it's the right place for posting this. If you allow, I can change the title a little bit, so that it points early to the solution. And I would love to highlight the fix.

[cshep4884]

Sure. You can change it. Whatever it needs to to be of use. As I said, I can post the long version, though it may be much more of a rambling mess.