How keep opened a pdf with the fill ans sign tool

[nicolasd63638017]

How to keep opened  a PDF while using  FILL/SIGN tool ? as soon as I select the tool the PDF close itself.?

  I uninstall and re install Adobe acrobat reader dc no improvement

Only way to fill is with tool COMMENT but no way to sign anymore !

Ce message a été modifié par : nicolas dem

[Josh_Corey]

Are you seeing this behavior with only the one PDF or multiple PDFs?  Windows or Mac?  Is the PDF secured or password restricted?

Thanks,

Josh

[nicolasd63638017]

Hi Josh,

Thank you for answering.

What can be the PDF same trouble appears ( as soon as I intend to use the

tool « fill and sign » the pdf disappear).

I am using windows 7 familiale premium in French . It was working perfectly

up to now

As far as I recall the trouble appears after an windows updating, I’m unable

to recall which one as the updating is on an ongoing basis

Nevertheless since my first request of help I discover that if I load

windows in safe mode the acrobat tools works including the signature

registered

Any idea of what happened?

Thanks again to take care of my request

Nicolas

[sangrover]

Hi Nicholas,

Can you please try updating your Reader. Go to Help --> Check for Updates.

Also I would request you to restart your machine once if possible post updating reader.

Do let me know how it goes.

Regards,
Sandeep Grover

[nicolasd63638017]

Hi

I try it several times nothing changes. As soon as I try to use the “fill

and sign” tool the PDF disappear and can’t be re-opened .

Could it be due to the use of a free adobe ? can’t believe as before it was

working perfectly

Any way to chat with an hot line person ?

Regards

[Sunil_Soni]

Hi Nicolasd63638017,

we would require following information to understand the issue better:

• Environment/Platform/System information
• Application(Acrobat/Reader) version
• Does other views like Document Cloud, My Computer, Save As Dialog, Send and Track, Send for Signature etc. are working as expected ?
• If observing blank view, go to Task Manager(WIN)
  • check whether a process named "RdrCEF" is running or not?
  • If running, is it in a hanged state?
  • If hange
    • WIN : right click on the process and create the dump file and share with us.
• Check if Rdrcef.exe is crashing [Go to task manager(WIN) -> observe PID of AcroCEF/RdrCEF processes, it changes]
  • WIN :
    • enable the Windows crash reporting WER feature. Steps to enable crash dump creation: Collecting User-Mode Dumps (Windows)
    • OR You can also use the attached registry key to enable the automatic crash dump creation. This will place the dump at C:\Dumps\. dump.reg
• If possible, share a video reproducing the problem.
• Kindly share the contents of these two locations :
  • For 64 bit machine go to :
    • C:\ProgramFiles(x86)\<Reader/Acrobat installation>/WebResources/Resource0
    • C:\ProgramFiles(x86)\<Reader/Acrobat installation>/AcroCEF
  • For 32 bit machine go to:
    • C:\ProgramFiles\<Reader/Acrobat installation>/WebResources/Resource0
    • C:\ProgramFiles\<Reader/Acrobat installation>/AcroCEF

-Thanks

Sunil Soni

[nicolasd63638017]

Hi

I use windows 7

Acrobat Reader DC freeware PDF reader

No one function is working as soon as I try to use one the PDF is gone away

Sorry for that but even with a translation in french I am unable to do what it is requested no task manager is working and RdrCEF just unknown in my computer.

I am an user of Adobe Acrobat not computer expert, up to now happy with it, and I wonder how it comes to such a disaster as when i try to write on a PDF it just disappear of the screen.

Nicolas