How to cancel

Report · May 22, 2023

Today I got a payment for the plan I cancelled months ago. I haven't used the plan at all. Can I cancel my plan without paying the next payment? And would it be possible to get a refund?

Report · May 23, 2023

Hi @Matilda29996219x3qx

We are sorry to hear about your experience.

We have our dedicated team who takes care of the billing-related issues over Chat and Phone.

Since it's a public forum, we cannot discuss the account issues here. So we'd request you to contact the team via phone or chat support following this link: https://helpx.adobe.com/support.html

Click on "Contact Us" in the lower right corner of the page.

Thanks,

Akanchha