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How to change the name on e-signature requests?

New Here ,
Jan 26, 2023 Jan 26, 2023

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When we request e-signatures, the recipients' emails show that the email is from the business owner as an individual, and not the company name.  We've added the company name across all profite settings and the e-sign requests still show the business owner's individual' name - we want the name of the business to show in the email e-signature requests.  Is this possible?  Thank you.   

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Security digital signatures and esignatures

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Adobe Employee ,
Feb 01, 2023 Feb 01, 2023

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Hi Daniel27188791bg5s,

 

Thank you for reaching out. 

 

As the recipient's email shows the business owner's name, you must ensure that the name is updated on the Adobe account and the Acrobat Sign profile page.

We have checked that you are using the Acrobat Standard DC team plan. However, you were using the individual plan before. By checking the account, it seems that you have changed the name on the account that had an individual plan.

Could you please confirm how you are signing in to the account? When you enter the Adobe ID, do you get the option to select the account type?

 

Thanks,

Meenakshi 

 

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New Here ,
Feb 01, 2023 Feb 01, 2023

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Hi Meenakshi,  Thank you so much for reaching out!  I believe we deactivated/canceled the individual plan. But more to your question, I do not get an option to select an account type when I log in.  The attachment shows what it looks like when I'm logged in.  I hope I provided what you need to see about our account to help us with this. Thank you 

 

 

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Adobe Employee ,
Feb 02, 2023 Feb 02, 2023

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Thank you for the information. 

 

In that case, try changing the name on the Acrobat sign account profile.

Let us know how you access the Acrobat Sign service to send documents for signature.

 

Thanks,

Meenakshi 

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