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How to deactivate Adobe ProDC

New Here ,
Aug 18, 2021 Aug 18, 2021

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I am retired and no longer need Adobe Pro DC. I can't get to my files to transfer or delete them, I am blocked by a message that tells me my subscription has expired and I need to pay. All I need is Acrobat reader.

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Cancel subscription

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Adobe Community Professional ,
Aug 18, 2021 Aug 18, 2021

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You can get Reader for free under: https://get.adobe.com/reader

Where did you save your files that you can't access them?

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New Here ,
Aug 18, 2021 Aug 18, 2021

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I do have a Reader. I want to unsubscribe from Adobe DC, but before I do, I want to see my files first, to see which ones I can delete, and which ones I have to download onto my computer. But I can't get there, because a message pops up to say that I need to renew my subscription.

 

 

 

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New Here ,
Aug 19, 2021 Aug 19, 2021

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I think my question is, what happens to my files on the Acrobat cloud when I cancel my subscription?

 

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Adobe Community Professional ,
Aug 19, 2021 Aug 19, 2021

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You should still have access to 2 GB cloud storage.

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

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