How to fully uninstall Adobe Acrobat Pro 2017 from MacOS Monterey (12.3.1) with M1 Processor?

New Here ,
Apr 18, 2022 Apr 18, 2022

Copy link to clipboard

Copied

Hi,

 

I stupidly tried to install Adobe Acrobat Pro 2017 on my new Mac with an M1 Processor, running MacOS Monterey.  I got an installation failure, of course, and then investigated, only to find out that the M1 Processor isn't supported.  😕

 

So, I'd like to fully uninstall the mess I've made.  I followed the instructions found here from Adobe, running the "Adobe Uninstaller", and the uninstaller ran, but the logs didn't look too promising.  Here are the logs from the uninstaller.

 

File not present: /var/root/Library/Preferences/com.adobe.Acrobat.Pro.plist.
ERROR: PCF PATH NOT FOUND.
REMOVED: /Library/Internet Plug-Ins/AdobePDFViewer.plugin.
REMOVED: /Library/Internet Plug-Ins/AdobePDF ViewerNPAPI.plugin.
File not present: /Library/Internet Plug-ins/AdobePDFViewerFF.plugin.
File not present: /Library/Preferences/com.adobe.acrobat.pdfviewer.plist.
REMOVED: /Library/Automator/Save as Adobe PDF.action.
File not present: /var/root/Library/Preferences/Acrobat.
File not present: /var/root/Library/Preferences/com.adobe.Acrobat.Uninstaller.plist.
File not present: /var/root/Library/Preferences/com.adobe.distiller2017.plist.
File not present: /var/root/Library/Preferences/com.adobe.Synchronizer.2017.plist.
File not present: /var/root/Library/Application Support/Acrobat Distiller Prefs.
File not present: /var/root/Library/Application Support/Adobe/Acrobat/2017.
REMOVED: /Applications/Adobe Acrobat 2017/Adobe Acrobat.app.
REMOVED: /Applications/Adobe Acrobat 2017/Acrobat Distiller.app.
REMOVED: /Applications/Adobe Acrobat 2017/Acrobat Uninstaller.
REMOVED: /Library/Application Support/Adobe/Acrobat 2017 AMT.
REMOVED: /Library/Application Support/Adobe/Acrobat 2017 Helper Frameworks.
REMOVED: /Library/Application Support/Adobe/Acrobat/2017.
REMOVED: /Library/Application Support/Adobe/MACPDFM/2017.
REMOVED: /Library/Application Support/Adobe/MACPDFM/MacPDFM.framework.
REMOVED: /Library/Application Support/Mozilla/Extensions/{ec8030f7-c20a-464f-9b0e-13a3a9e97384y/
web2pdfextension.17@acrobat.adobe.com.xpi.
File not present: /Library/Application Support/Mozilla/Extensions/ec8030f7-
c20a-464f-9b0e-13a3a9e973847.2017.
REMOVED: /Library/Application Support/Mozilla/NativeMessagingHosts/
com.adobe.acrobat.firefox_webcapture.json.
File not present: /Library/Application Support/Mozilla/NativeMessagingHosts/.2017
REMOVED: /Library/Application Support/Adobe/WebExtnUtils/NativeMessagingHost.app.
REMOVED: /Library/Application Support/Adobe/WebExtnUtils/WCFirefox_x86_64Extn.dylib
File not present: /Library/Application Support/Adobe/WebExtnUtils/2017.
File not present: /Library/Application Support/Adobe/ARMDC/Registered Products/
com.adobe.acrobat.2017.plist.
File not present: /Library/Application Support/Adobe/ARMDC/Registered Products/
com.adobe.acrobat.servicesupdater.2017.plist.
File not present: /Library/Preferences/com.adobe.acrobat.2017.WebResource.plist.
File not present: /Library/Application Support/Adobe/Acrobat/2017.
REMOVED: /Applications/Adobe Acrobat 2017.
Not able to find ARM uninstaller at path [/Library/Application Support/Adobe/ARMDC/Application/
AcrobatUpdaterUninstaller]

 

I'm not too convinced that the uninstaller got everything.  Would anyone be able to confirm for me, please, if my hunch is correct?  And if "yes", how I can go about manually deleting all the remaining files for a full cleanup?

 

Thank you!

TOPICS
General troubleshooting , How to

Views

140

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 19, 2022 Apr 19, 2022

Copy link to clipboard

Copied

LATEST

Hi there

 

Hope you are doing well and sorry for the trouble.

 

Please try to run the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html and reboot the computer once and see if that works.

 

Regards

Amal

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines