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Hi,
I stupidly tried to install Adobe Acrobat Pro 2017 on my new Mac with an M1 Processor, running MacOS Monterey. I got an installation failure, of course, and then investigated, only to find out that the M1 Processor isn't supported. 😕
So, I'd like to fully uninstall the mess I've made. I followed the instructions found here from Adobe, running the "Adobe Uninstaller", and the uninstaller ran, but the logs didn't look too promising. Here are the logs from the uninstaller.
File not present: /var/root/Library/Preferences/com.adobe.Acrobat.Pro.plist.
ERROR: PCF PATH NOT FOUND.
REMOVED: /Library/Internet Plug-Ins/AdobePDFViewer.plugin.
REMOVED: /Library/Internet Plug-Ins/AdobePDF ViewerNPAPI.plugin.
File not present: /Library/Internet Plug-ins/AdobePDFViewerFF.plugin.
File not present: /Library/Preferences/com.adobe.acrobat.pdfviewer.plist.
REMOVED: /Library/Automator/Save as Adobe PDF.action.
File not present: /var/root/Library/Preferences/Acrobat.
File not present: /var/root/Library/Preferences/com.adobe.Acrobat.Uninstaller.plist.
File not present: /var/root/Library/Preferences/com.adobe.distiller2017.plist.
File not present: /var/root/Library/Preferences/com.adobe.Synchronizer.2017.plist.
File not present: /var/root/Library/Application Support/Acrobat Distiller Prefs.
File not present: /var/root/Library/Application Support/Adobe/Acrobat/2017.
REMOVED: /Applications/Adobe Acrobat 2017/Adobe Acrobat.app.
REMOVED: /Applications/Adobe Acrobat 2017/Acrobat Distiller.app.
REMOVED: /Applications/Adobe Acrobat 2017/Acrobat Uninstaller.
REMOVED: /Library/Application Support/Adobe/Acrobat 2017 AMT.
REMOVED: /Library/Application Support/Adobe/Acrobat 2017 Helper Frameworks.
REMOVED: /Library/Application Support/Adobe/Acrobat/2017.
REMOVED: /Library/Application Support/Adobe/MACPDFM/2017.
REMOVED: /Library/Application Support/Adobe/MACPDFM/MacPDFM.framework.
REMOVED: /Library/Application Support/Mozilla/Extensions/{ec8030f7-c20a-464f-9b0e-13a3a9e97384y/
web2pdfextension.17@acrobat.adobe.com.xpi.
File not present: /Library/Application Support/Mozilla/Extensions/ec8030f7-
c20a-464f-9b0e-13a3a9e973847.2017.
REMOVED: /Library/Application Support/Mozilla/NativeMessagingHosts/
com.adobe.acrobat.firefox_webcapture.json.
File not present: /Library/Application Support/Mozilla/NativeMessagingHosts/.2017
REMOVED: /Library/Application Support/Adobe/WebExtnUtils/NativeMessagingHost.app.
REMOVED: /Library/Application Support/Adobe/WebExtnUtils/WCFirefox_x86_64Extn.dylib
File not present: /Library/Application Support/Adobe/WebExtnUtils/2017.
File not present: /Library/Application Support/Adobe/ARMDC/Registered Products/
com.adobe.acrobat.2017.plist.
File not present: /Library/Application Support/Adobe/ARMDC/Registered Products/
com.adobe.acrobat.servicesupdater.2017.plist.
File not present: /Library/Preferences/com.adobe.acrobat.2017.WebResource.plist.
File not present: /Library/Application Support/Adobe/Acrobat/2017.
REMOVED: /Applications/Adobe Acrobat 2017.
Not able to find ARM uninstaller at path [/Library/Application Support/Adobe/ARMDC/Application/
AcrobatUpdaterUninstaller]
I'm not too convinced that the uninstaller got everything. Would anyone be able to confirm for me, please, if my hunch is correct? And if "yes", how I can go about manually deleting all the remaining files for a full cleanup?
Thank you!
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Hi there
Hope you are doing well and sorry for the trouble.
Please try to run the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html and reboot the computer once and see if that works.
Regards
Amal