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Hi,
Can you confirm:
The error message is in 2 different languages, which is quite unusual
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I have Adobe Acrobat DC version: 22.001.20117 running on a windows 10, that was the first time trying that funcion, now i've try to uninstall and install Adobe Acrobat DC again, and i have still the same error, is it maybe because i've miss to pay a month of subscription back in the past?