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andrew22715194v7k1
Participant
January 18, 2022
질문

How to install latest 64-bit version of Adobe Acrobat Reader?

  • January 18, 2022
  • 1 답변
  • 5299 조회

I have been struggling to find an .msi installer that will install the free version of Adobe Acrobat Reader 64-bit.  Adobe support has pointed me to this link:

https://helpx.adobe.com/acrobat/kb/download-64-bit-installer.html#sa_src=web-messaging 

 

I have tried to install both versions but when the install completes and I attempt to open a .pdf file, Adobe Acrobat asks for an Adobe account and it will close if I do not input any account info.  

 

Adobe support claims they do not support the free version of Adobe Acrobat anymore.

 

In the past, I have been able to push out updates with a .msi installer via SCCM.  We have hundreds of computers running outdated Adobe software now and I am anxious to get these updated.  Any support offered would be appreciated.  

 

Thanks,

Drew

이 주제는 답변이 닫혔습니다.

1 답변

Dave Creamer of IDEAS
Community Expert
Dave Creamer of IDEASCommunity Expert
Community Expert
January 18, 2022

Your link is not to the Reader. Pro and Standard are paid applications. 

Try here:

https://helpx.adobe.com/acrobat/kb/about-acrobat-reader-dc-migration-to-64-bit.html

 

>>>Adobe support claims they do not support the free version of Adobe Acrobat anymore.

Where did you see that?

David Creamer: Community Expert (ACI and ACE 1995-2023)
A
andrew22715194v7k1작성자
Participant
January 18, 2022

Thank you for the quick reply, David.  This link did provide me with the information I was looking for.  

 

This installer only contains the .exe file and it I had to fill out a distirbution form to request access to the .msi installer.  The link to the form is on the page you linked, it just took some fine-print reading.  Hopefully Adobe responds quickly since we are trying to patch the version that has a recent exploit discovered within.  

 

While on support chat about this issue, I was told: "Support is no longer available for your product version. Phone and chat support is not available for free or discontinued software or services."

 

Finding access to the .msi installer proved much more difficlut than I ever would have expected.  I hope that Adobe can streamline this process in the future for IT providers. 

 

Thanks,

Drew

Dave Creamer of IDEAS
Community Expert
Dave Creamer of IDEASCommunity Expert
Community Expert
January 18, 2022

Glad you found the info.

 

>>> "Support is no longer available for your product version. ..."

I assumed it was for an older version but wanted to double check.

David Creamer: Community Expert (ACI and ACE 1995-2023)
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